Associate Help Desk Technician
Gainwell Technologies
full-time
Posted on:
Location Type: Hybrid
Location: Gold River • California • 🇺🇸 United States
Visit company websiteSalary
💰 $43,300 - $61,800 per year
Job Level
JuniorMid-Level
About the role
- provide first-level technical support to end users
- ensure timely resolution of hardware, software, and system-related issues
- maintain high levels of customer satisfaction
- log and track all issues in the problem management system
- analyze recurring problems and recommend improvements
- provide guidance and mentorship to less experienced team members
Requirements
- 4+ years of experience in technical or customer support roles
- Strong troubleshooting skills for both hardware and software issues
- Familiarity with ticketing systems and remote support tools
- Excellent communication and interpersonal skills
- Experience with CalSAWS or similar systems is a plus
Benefits
- generous, flexible vacation policy
- educational assistance
- comprehensive health benefits
- 401(k) employer match
- leadership and technical development academies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingtechnical supporthardware supportsoftware supportproblem managementissue resolutionremote support
Soft skills
customer satisfactioncommunicationinterpersonal skillsmentorship