EDI Helpdesk Representative
Gainwell Technologies
full-time
Posted on:
Location Type: Hybrid
Location: Tucker • 🇺🇸 United States
Visit company websiteSalary
💰 $29,100 - $41,600 per year
Job Level
Mid-LevelSenior
About the role
- Answers telephone calls using an automated system and responds to basic to moderately complex provider questions and/or forwards call to appropriate personnel
- Conducts outbound calls to resolves written provider requests/inquiries
- Processing member updates for audit and reporting purposes and verifying the accuracy of the updates
- Adhere to the client’s SLAs and consistently meet production targets
- Interfaces with team personnel, management, and customers in reference to customer service issues
Requirements
- High School Diploma is required
- Healthcare/Medicaid work experience is a plus
- Outstanding customer service with call center background a plus
- Knowledge of basic helpdesk software, computer software and Microsoft Office applications
- Ability to multitask, work with multiple computer applications, work independently, follow oral and written directions
Benefits
- Flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
helpdesk softwareMicrosoft Office
Soft skills
customer servicemultitaskingindependenceoral communicationwritten communication
Certifications
High School Diploma