Senior Business Analyst – Contact Center

Gainwell Technologies

full-time

Posted on: 9/4/2025

Origin: • 🇺🇸 United States • California

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Senior

AWS

About the role

As a Senior Business Analyst - Contact Center at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable.
Participates in support of infrastructures, applications, and technology initiatives, both from an operational perspective in conjunction with existing standards and methods of delivery.
Collaborate with other technology teams and clients to deploy technology architectures and solutions.
Research, escalate, and resolve, technology problems relating to the global technology environment.
Bring your knowledge as Contact Center BA to help in understanding the requirements and executing them in a successful project.
Support workflows and technical personnel to determine requirements.
Support quality control in testing requirements

Five or more years of experience working as a business analyst or ‘requirements translator’ between technical and non-technical personnel, with 3 or more years of Health and Human Services experience preferred
Three or more years of experience working with Contact Center software/solutions, preferably AWS Connect
Knowledge of Microsoft Excel advanced features such as macros and/or relational database software
Ability to clearly and concisely translate technical requirements to a non-technical audience
Good personal computer and business solutions software skills
Analytical and problem-solving skills with strong attention to detail
Ability to utilize time management and multi-tasking skills to meet deadlines
Good interpersonal skills to interact with customers and team members
Good written and oral communication skills
Presentation skills to communicate with management and customers
Ability to work in a team environment with strong teamwork and collaboration skills