Incident Manager
Gainwell Technologies
full-time
Posted on:
Location Type: Hybrid
Location: Gold River • California • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $115,000 per year
Job Level
SeniorLead
Tech Stack
AWSCloudITSM
About the role
- responsible for identifying, analyzing, and resolving technical issues that disrupt operations in a timely manner
- verifying business continuity by coordinating response teams
- communicating updates to stakeholders
- implementing processes to prevent future incidents
- lead the incident management process and oversee team members involved in resolving incidents
- quickly detect service disruptions, assess their impact, and escalate critical incidents to the appropriate teams
- assemble and lead cross-functional teams to investigate, diagnose, and resolve incidents
- provide clear and timely updates to stakeholders regarding incident status, mitigation efforts, and resolution timelines
- conduct post-incident reviews to identify the root causes of incidents
- develop, document, and maintain incident management procedures
- track incident metrics, analyze trends, and generate reports
Requirements
- 10+ years of IT experience to include Incident Management experience resolving production issues in a Cloud (AWS) computing environment
- Experience working with AWS services, architecture and operation best practices
- Proficient in ITSM (IT Service Management) including incident management, documentation, and hardware
- Proficiency in incident response, infrastructure, ITIL, metrics, production environments, incident reports, and technical issues
- Experience working in a NOC (Network Operations Center) and SOC (Security Operations Center)
- Experience working in a client-facing role
Benefits
- generous, flexible vacation policy
- educational assistance
- comprehensive health benefits
- 401(k) employer match
- leadership and technical development academies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
incident managementITSMincident responseinfrastructuremetricsproduction environmentstechnical issuesAWSdocumentationincident reports
Soft skills
communicationleadershipteam coordinationstakeholder updatesproblem-solvinganalytical skillscross-functional collaborationtime managementroot cause analysisprocess implementation