Gainwell Technologies

Product Development Director

Gainwell Technologies

full-time

Posted on:

Origin:  • 🇺🇸 United States • North Carolina

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Salary

💰 $137,100 - $195,800 per year

Job Level

Lead

About the role

  • Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities.
  • Summary The Product Development Director for the Interchange & Legacy systems will report to VP of Product Management, and will lead the strategic and operational execution of MMIS modernization and delivery efforts across the Interchange and legacy platforms.
  • This role requires deep collaboration with Sales, Account General Managers (AGMs), Delivery, and Engineering teams to define and drive the product roadmap, prioritize the backlog, ensure seamless product support and continuous process improvement.
  • Your role in our mission Define and evolve the product vision and roadmap for the Interchange and legacy systems in alignment with MMIS modernization goals.
  • Collaborate with AGMs and Sales to incorporate client feedback, market trends, and competitive insights into roadmap planning.
  • Conduct product innovation forums to share thought leadership and collect client feedback and own the product backlog and facilitate prioritization sessions with Delivery and Engineering teams.
  • Ensure backlog items are clearly defined, estimated, and aligned with business value and delivery capacity.
  • Partner with Delivery leadership to track execution, resolve blockers, and ensure timely releases.
  • Act as the primary liaison between Product, Sales, AGMs, and Delivery teams to ensure transparency and alignment.
  • Facilitate regular touchpoints and working sessions to synchronize efforts across teams.
  • Oversee product support processes, including escalation management, issue triage, and resolution tracking.
  • Drive continuous improvement initiatives across product operations, leveraging feedback loops and performance metrics.
  • Identify and implement process enhancements to improve product lifecycle efficiency, demo capabilities, and stakeholder engagement.
  • Champion automation and standardization efforts across product demo environments and delivery workflows.
  • Identify, evaluate, and prioritize AI use cases that align with product goals and Gainwell’s ethical AI standards.
  • Collaborate with the AI Governance Committee to document use cases, assess risks, and secure approvals using Gainwell’s standardized templates.

Requirements

  • Master's degree or equivalent combination of education and experience desired
  • 10+ years of experience in product management, preferably in healthcare or enterprise systems
  • 10+ years in a supervisory or management capacity
  • Experience with the product development life cycle at all levels of complexity
  • Experience with client enterprise products, services, and strategies, technical products, vendors, families of technologies and product configurations
  • Proven track record of leading cross-functional teams and delivering complex products
  • Strong understanding of MITA, Medicaid Management Information Systems (MMIS) and modular MES architecture
  • Experience with AI use case evaluation and implementation, including risk assessment and governance