Bilingual Sales Representative – English/Spanish
AT&T
Salary
💰 $29,100 - $41,600 per year
Job Level
JuniorMid-Level
About the role
- Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.
- Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision.
- Researches customer inquiries and responds to appropriate parties in a timely manner.
- Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded.
- Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
- Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.
- Interfaces with team members, management, and customers in reference to customer service issues.
Requirements
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
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