Operations

• Build and maintain strong relationships with account leadership and stakeholders.
• Understand the client business needs and translate them into IT solutions.
• Serve as the primary point of contact for IT-related inquiries and escalations.
• Collaborate with internal teams to deliver tailored technology solutions.
• Monitor service delivery and ensure SLAs are met.
• Write and deliver root cause analysis documentation on major incidents and SLA breaches.
• Identify opportunities for innovation, enhancements, and process improvement.
• Lead client meetings, presentations, and strategy sessions.
• Track account performance metrics and prepare regular reports.
• Manage multiple projects and timelines across client portfolios.
• Stay informed on emerging tech trends and advise clients accordingly.

Account Operations Manager

Sales Compensation & Operations Consultant

Global Director – Grid Services Operations

Global Director – Grid Services Operations

Operations Analyst

Operations Specialist