Gainwell Technologies

Senior Business Analyst / QA, Provider Enrollment

Gainwell Technologies

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $74,300 - $106,100 per year

Job Level

Senior

About the role

  • Monitor and evaluate quality of inbound and outbound interactions
  • Execute daily quality assurance reviews and processing audits
  • Participate in planning, execution, and delivery of QA initiatives
  • Engage in calibration and knowledge-sharing sessions with stakeholders
  • Produce adhoc reporting with observations, recommendations, and trending
  • Recommend process and policy enhancements based on data-driven insights

Requirements

  • Minimum of 5+ years performing quality assurance and analysis within the Healthcare industry
  • Minimum of 3 years working in Provider Enrollment and/or Credentialing (5 years preferred)
  • Bachelor's degree or equivalent combination of education and experience
  • Demonstrated knowledge of two or more MMIS business areas
  • Experience with Microsoft Office suite and Salesforce software and contact/back-office center operations (CXOne, Verint, SharePointe, etc.)
  • Effective written and oral communication and interpersonal skills
  • Demonstrated strategic initiative implementation and execution in customer contact operations