Senior Director, Service Delivery
Gainwell Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $146,900 - $209,800 per year
Job Level
Senior
Tech Stack
CloudMicroservices
About the role
- Operate as a thought leader to build strategy and execution plan for running multi-customer, multi-million dollar account delivery functions
- Collaborate with the account management team to understand the customer needs and Gainwell’s contractual commitments and translate the needs into an execution plan for each account within the Region
- Collaborate with the architect leadership team to bring product architecture focus to account delivery functions
- Build the vision and guide the team to improve the quality and speed of account delivery functions through synergetic collaboration between accounts within and outside the Regions
- Quantify and articulate the success criteria for each account within the Region
- Collaborate with the PMO leadership team to capture and build proper controls to manage the delivery within the Squads
- Responsible for financial outcomes and optimization of labor and non-labor costs within the Regions
- Collaborate with the technology teams to automate functions, improve the overall productivity of the resources, and optimize the non-labor hardware and software expenses with the infrastructure team
- Managing and building a high-performance talent pool through active coaching, pyramid alignment, and clarity of roles and responsibilities within the Region
Requirements
- Bachelor’s Degree or equivalent work experience
- 12-15 years experience in account leadership roles such as information technology, delivery, or business process management
- At least seven (7) years of previous account management experience in the healthcare industry
- Previous experience with a Medicaid Management System or major operations-related components of a Medicaid Management System or other large healthcare systems and ongoing relationship management with an extensive client
- Experience working in a highly matrixed environment
- A tenacious problem solver driven by the purpose of improving the overall experience of the Medicaid population by leveraging technology/streamlining the account management and support functions
- An influencer to lead 400+ delivery organizations
- A clear understanding of Medicaid/healthcare payor business and ecosystem
- Understanding of the latest market dynamics and competitive landscape
- Deep understanding of technologies, strong application development/management background, abilities to distill complex problems into methodologies such as Domain-driven design, Microservices, Data pipelines, Messaging, Eventing, async processing, etc.
- Understanding of modern front and backend development language and framework
- Good understanding of technology infrastructure and at least one major cloud infrastructure
- Abilities to provide technical direction to technical resources to solve business issues that translate into data integration and database system designs
- Ability to manage PM and Business analysts and direct the teams to improve the efficacy and automation of PMO and configuration functions
- Ability to improve Gainwell branding through customer success by managing all deliverables by setting development standards, optimal reviews, and a quality assurance process
- High financial acumen to manage the overall cost of the account delivery
- Understanding of different optimization levers and their implications for customer success and financial stability of the account
- A strong people leader with the ability to manage and direct 400+ team global team members working remotely
- An influencer and a role model who can manage the overall organizational objectives (managing up) and deliver the results (managing down)
Benefits
- Health benefits
- 401(k) employer match
- Flexible vacation policy
- Educational assistance
- Leadership and technical development academies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementMedicaid Management SystemDomain-driven designMicroservicesData pipelinesMessagingEventingasync processingcloud infrastructuredata integration
Soft skills
thought leadershipcollaborationproblem solvinginfluencingcoachingteam managementfinancial acumenorganizational objectivescommunicationquality assurance