Senior Learning Operations Manager
SAE International
Director, Solution Delivery Operations
Gainwell Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $127,400 - $182,000 per year
Job Level
Lead
Tech Stack
SDLC
About the role
- Support the creation, deployment, and ongoing operations of Gainwell’s account delivery shared services organization
- Create and govern controls tied to financial chargebacks, resource load balancing, process and SLA compliance, executive reporting, and talent development
- Set direction to ensure accountable delivery on department commitments, influencing and governing process adherence by peer leadership
- Ensure completion of work assignments and understanding of adherence to established company policies and procedures
- Oversee business activities to ensure a high standard of professional excellence is maintained among staff members
- Direct business function including approval of overall project plan, budgets, and work breakdown structure
- Establish and implement short- and long-term strategies to deliver shared services to account delivery team within reasonable schedules and budgets
- Establish and communicate goals and objectives, define methodologies, tasks, and activities, and clearly describe roles and responsibilities
Requirements
- Master's degree or equivalent combination of education and experience
- Fifteen or more years of experience in healthcare operations and/or IT operations
- Ten or more years of experience in SDLC processes
- Ten or more years of supervisory or management experience
- Experience working with concepts, practices, and procedures related to software delivery and support
- Experience working with the management of various forms of financial and budget tracking/adherence
- Experience with departmental transformation, including people, process, and technology
- Track record of accountable delivery of large project scope, within committed timeline and budget
Benefits
- Comprehensive health benefits
- Flexible vacation policy
- 401(k) employer match
- Educational assistance
- Leadership and technical development academies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SDLC processesfinancial chargebacksresource load balancingprocess complianceSLA complianceexecutive reportingproject managementbudget trackingdepartmental transformationsoftware delivery
Soft skills
leadershipinfluencinggovernancecommunicationstrategic planninggoal settingteam managementaccountabilityprofessional excellencerole definition
Certifications
Master's degree
