Account Manager – AI Acquisition

G2i Inc.

Account Manager responsible for driving results in high-stakes client situations at a tech-enabled agency. Building trust, monitoring accounts, and advising on strategic improvements.

Posted 6/17/2026contractRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Take full ownership of complex, escalated, or high-risk accounts — from first risk signal through to resolution.
Diagnose root cause behind every at-risk engagement: strategy, execution, expectation misalignment, or delivery failure — and build the right intervention.
Lead high-stakes conversations at founder and C-suite level — resetting expectations, rebuilding trust, and redirecting momentum toward outcomes.
Monitor engagement-health signals across your accounts and intervene before issues become formal escalations.
Build targeted recovery plans that address root causes — not surface complaints — and execute them at pace.
Report weekly on case outcomes, revenue protected, churn signals, and patterns needing broader attention.
Lead live advisory sessions with founders — implementation-focused guidance across offer, outbound, pipeline, and execution.
Translate client reality into structured, actionable feedback for internal delivery teams.
Contribute to escalation frameworks, retention playbooks, and client-risk systems that work beyond your own caseload.

Requirements

What you’ll need

5+ years in client success, account management, consulting, or a senior operational role within a high-growth, agency, or tech-enabled environment.
Proven track record managing complex, escalated, or high-risk accounts with demonstrable recovery and retention outcomes.
Experience operating at or advising founder/C-suite level — influencing decisions under pressure, not just executing.
Background in at least one of: growth strategy, sales systems, offer development, delivery operations, or scaling advisory.
Direct exposure to cold outbound, go-to-market execution, or B2B sales systems — enough to advise clients credibly.

Benefits

Comp & perks

Health insurance
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client successaccount managementconsultinggrowth strategysales systemsoffer developmentdelivery operationsB2B sales systemsgo-to-market executionrecovery and retention outcomes

Soft Skills

leadershipcommunicationinfluencing decisionsproblem-solvingtrust-buildingstrategic thinkingintervention planningfeedback translationrelationship managementadaptability