G2i Inc.

Senior Client & Developer Success – Sales-Minded

G2i Inc.

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Relationship ownership (developers & clients). Build and sustain relationships with curated developers and client stakeholders; primary commercial touchpoint post-sales for upsell/renewals.
  • Churn & retention ownership. Own monthly churn / MRR retention (definition: monthly revenue that either extends past its original end date or does not). Track, diagnose, and act on risks to prevent churn and convert expiring engagements into new contracts.
  • Upsell & cross-sell. Identify and convert opportunities to post new jobs, sell managed services and human data, and optimize developer utilization. Responsible for expansion quotas.
  • Slack-first engagement (major channel). Execute client and developer success workflows frequently in Slack; design and implement conversational touchpoints and automations. (Deep Slack fluency is a bonus, not required.)
  • Operational improvement. Map information flows across Salesforce/HubSpot, Box, and Slack to improve handoffs, reduce friction, and create a fast, low-stress environment. Redesign flows and automations rather than building core systems from scratch.
  • Strategic problem solving & execution. Act as strategic advisor while also implementing solutions and running playbooks.
  • Cross-functional partnership. Collaborate closely with Gabriel Fierria (Head of Talent), Yousra Saleh (Head of Growth), Nachi Levy (AE), and Thea Silaryo (Head of Community).
  • Measurement & reporting. Maintain dashboards on churn, MRR retention, expansion MRR, Slack engagement metrics, developer satisfaction, and client health scores. Own the churn number and report it regularly.
  • Client/developer success process adherence. Follow and improve G2i’s client/developer success workflows and check-in cadences (internal playbook available).

Requirements

  • 5+ years in technical recruiting, technical customer success, or account management in a technical marketplace or developer-centric company.
  • Demonstrable sales aptitude: quota attainment, expansions, renewals, and upsells.
  • Familiar with Salesforce and HubSpot; experienced with Box and Google Workspace.
  • Strong analytical literacy — comfortable with MRR/NRR math and cohort churn analysis.
  • Strategic thinker who executes — maps processes, writes playbooks, and operationalizes improvements.
  • Outstanding written and verbal communication; strong cross-functional stakeholder management.
  • Bonus: Deep Slack fluency — running client engagements in Slack, building Slack automations (Workflows, Slack apps, Zapier/Make).
Benefits
  • Health insurance
  • Flexible working arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical recruitingaccount managementsales aptitudequota attainmentchurn analysisprocess mappingplaybook writingoperational improvementsanalytical literacyclient engagement
Soft Skills
relationship managementstrategic problem solvingexecutioncommunicationcross-functional collaborationstakeholder managementclient successdeveloper successanalytical thinkingadaptability