Fusion Consulting

Data Lead – Customer Excellence, Commercial Data Platforms

Fusion Consulting

full-time

Posted on:

Location Type: Remote

Location: Germany

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Job Level

Senior

About the role

  • Lead and develop Fusion’s Customer Excellence data practice.
  • Define and evolve service offerings covering commercial data platforms, CRM ecosystems, and customer master data.
  • Build and mentor a global team of data and CRM consultants.
  • Lead customer data and CRM transformation programs across global life sciences organizations.
  • Support initiatives involving Veeva CRM, Veeva Network, customer master data management, and related commercial platforms.
  • Ensure solutions align with data governance, compliance, and regulatory requirements.
  • Define target operating models for customer data and commercial platforms.
  • Design scalable data governance frameworks and master data lifecycle processes.
  • Align commercial business needs with technology platforms and data architecture.
  • Manage and coordinate global project teams across multiple client engagements.
  • Support capability development and recruitment within the Customer Excellence practice.
  • Coach consultants and promote best practices across delivery teams.
  • Contribute to client proposals, solution design, and strategic pitches.
  • Identify opportunities to expand commercial data and customer excellence programs.
  • Support the growth of Fusion’s Data & Commercial Platforms portfolio.

Requirements

  • 8–12+ years of experience in data transformation, CRM, or master data management in life sciences.
  • Strong experience with commercial platforms such as Veeva CRM, Veeva Network, or similar systems.
  • Solid understanding of customer master data (HCP/HCO), commercial data ecosystems, and affiliate integrations.
  • Experience defining data governance and master data operating models.
  • Proven experience leading client engagements and global delivery teams.
  • Strong stakeholder management skills across business, IT, and data organizations.
  • Experience working in regulated environments such as pharma, biotech, or animal health.
  • Excellent communication skills in English; additional languages are a plus.
Benefits
  • Access annual training budget for professional development.
  • Join regular workshops and trainings to strengthen technical and soft skills.
  • Build the mindset, confidence, and capabilities to grow your career on your terms.
  • Thrive in a workplace where your individuality is valued, and your voice drives meaningful change.
  • Receive a competitive salary and benefits package that reflects your impact.
  • Get rewarded for recommending new hires through our referral program.
  • Get help with visas, permits, and international assignments.
  • Enjoy perks tailored to your country of residence.
  • Work in a diverse, inclusive culture where global teamwork drives success.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data transformationCRMmaster data managementdata governancecommercial data ecosystemsdata architecturecustomer master datadata lifecycle processesstakeholder managementclient engagement
Soft Skills
leadershipmentoringcoachingcommunicationteam managementstrategic thinkingbest practices promotioncapability developmentproject coordinationclient proposal contribution