After-Sales Specialist, Spare Parts, Customer Support
Funkwerk Systems GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Karlsfeld • 🇩🇪 Germany
Visit company websiteJob Level
JuniorMid-Level
About the role
- Technical support and handling of after-sales services for passenger information systems
- Identification and selection of suitable spare part components
- Analysis of fault patterns and assessment of possible causes
- Coordination of repairs and service deployments
- Spare parts management
- Creation of quotes and orders in SAP
- Documentation of complaints/issues in JIRA Service Desk
- Support with inventory and process optimizations
- Maintenance of customer contacts
Requirements
- Completed commercial or technical vocational training with technical aptitude
- Good knowledge of electronic components
- Experience in spare parts or service processing for technical products is a plus
- Knowledge of logistics and warehousing processes
- Proficient in MS Office and SAP
- Ability to analyze fault descriptions
- Structured, independent and solution-oriented way of working
- Strong communication and negotiation skills
- Very good German and English skills, both spoken and written
Benefits
- Interesting working environment in a forward-looking company
- Secure position
- Opportunities for professional development through individual training
- Flat hierarchies and short decision-making paths
- Employee discount program for various services and products
- Participation in joint after-work events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportfault analysisspare parts managementservice processinglogistics processeswarehousing processesSAPJIRA Service DeskMS Officeelectronic components
Soft skills
structured workingindependent workingsolution-orientedcommunication skillsnegotiation skillsanalytical skills
Certifications
commercial vocational trainingtechnical vocational training