After-Sales Specialist, Spare Parts, Customer Support
Funkwerk Systems GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Karlsfeld • Germany
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About the role
- Technical support and handling of after-sales services for passenger information systems
- Identification and selection of suitable spare part components
- Analysis of fault patterns and assessment of possible causes
- Coordination of repairs and service deployments
- Spare parts management
- Creation of quotes and orders in SAP
- Documentation of complaints/issues in JIRA Service Desk
- Support with inventory and process optimizations
- Maintenance of customer contacts
Requirements
- Completed commercial or technical vocational training with technical aptitude
- Good knowledge of electronic components
- Experience in spare parts or service processing for technical products is a plus
- Knowledge of logistics and warehousing processes
- Proficient in MS Office and SAP
- Ability to analyze fault descriptions
- Structured, independent and solution-oriented way of working
- Strong communication and negotiation skills
- Very good German and English skills, both spoken and written
Benefits
- Interesting working environment in a forward-looking company
- Secure position
- Opportunities for professional development through individual training
- Flat hierarchies and short decision-making paths
- Employee discount program for various services and products
- Participation in joint after-work events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportfault analysisspare parts managementservice processinglogistics processeswarehousing processesSAPJIRA Service DeskMS Officeelectronic components
Soft Skills
structured workingindependent workingsolution-orientedcommunication skillsnegotiation skillsanalytical skills
Certifications
commercial vocational trainingtechnical vocational training