Customer Success Manager, Enterprise

Fullpath

Customer Success Manager supporting enterprise dealerships for Fullpath, an automotive AI and customer data platform. Driving adoption, ROI, retention, and revenue through data-driven client relationships.

Posted 8/12/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $88,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise-level automotive customer relationships, leveraging data analytics to drive business decisions, and executing effective communication strategies to enhance customer satisfaction and retention. Proficient in digital advertising and CRM systems to optimize revenue opportunities and support customer success.

Highest-signal resume keywords

Enterprise-Level Automotive ExperienceDigital Advertising ExpertiseGoogle Ads CertificationData Analysis SkillsCRM System Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisDigital AdvertisingCustomer Relationship ManagementROI CommunicationCustomer Performance Optimization

Soft Skills

Excellent Communication SkillsIndependent Problem-SolvingAdaptability to ChangeStrong Work EthicHigh Energy Levels

Tools & Technologies

Google AdWordsFacebook AdvertisingGoogle AnalyticsCRM Systems

Certifications & Qualifications

Google Ads (Display)Google Ads (Search)Google Analytics (GA4)PMAX

Industry Keywords

Automotive IndustryEnterprise AccountsCustomer Lifetime ValueChurn MinimizationCross-Functional Collaboration

About the role

Key responsibilities & impact

Build the front-line relationship for dealership customers and liaise with external and internal stakeholders
Execute a framework to proactively communicate ROI, identify risks, and minimize churn
Analyze customer performance using data and work with customers to optimize success
Influence customer lifetime value through product adoption, satisfaction, and customer health
Collaborate with cross-functional teams to develop customer-focused plans and optimize revenue opportunities
Understand customers’ business models and industries to position adaptive insights supporting business goals
Report to the Director of Enterprise Accounts

Requirements

What you’ll need

Experience working with enterprise-level automotive customers, such as large dealer groups or OEMs
Experience in digital advertising with Google AdWords and Facebook Advertising
Current certifications in Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX, or ability to obtain them within the first 30 days of employment
High competency working with data to drive business focus and decision-making
Ability to build and implement follow-up processes
Experience working with CRM systems
Independent problem-solving skills and adaptability to change
Excellent verbal and written communication skills
Strong work ethic and high energy levels
Legal authorization to work in the United States without employer sponsorship now or in the future
Ability to sit for extended periods and perform extensive computer work
Ability to perform duties from a home office using necessary technology and maintaining productivity
Regular, reliable attendance and punctuality

Benefits

Comp & perks

Competitive compensation
Comprehensive benefits
Flexible, family-friendly environment supporting work-life balance
Cutting-edge AI technology
Opportunities for learning, growth, and ownership
Feedback, initiative, and mutual success culture
Medical
Dental
Vision
Disability
Life/AD&D
EAP
15 vacation days per year to start
80 hours of sick leave
12 paid holidays
Paid parental leave
401k with company match