Customer Success Manager

Fullpath

Customer Success Manager impacting client success at Fullpath, a tech company in the automotive space. Building relationships and ensuring exceptional service for clients.

Posted 7/9/2026full-timeBoise • Idaho • 🇺🇸 United StatesJuniorMid-Level💰 $80,000 - $88,000 per yearWebsite

About the role

Key responsibilities & impact

Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
Execute a framework to communicate ROI proactively - identify risks and minimize churn
Analyze our customers' performance based on data and work with the customers to optimize success
Influence our customers' future lifetime value through high product adoption, satisfaction, and overall customers' health
Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
Understand our customers’ business models and industries to best position adaptive insights to support their business goals

Requirements

What you’ll need

2+ years of customer success experience in a B2B Automotive SaaS company
Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)
Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX.
High level of competency working with data to drive business focus and decision making
Ability to build and implement follow-up processes
Experience working with CRM systems
Independent problem-solving skills and adaptivity to change
Excellent verbal and written communication skills
Strong work ethic and high energy levels
Legal authorization to work in the United States without the need for employer sponsorship now or in the future.

Benefits

Comp & perks

Medical
Dental
Vision
Disability
Life/AD&D
Employee Assistance Program (EAP)
15 vacation days per year to start
80 hours of sick leave
12 paid holidays
Paid parental leave
401k with company match

ATS Keywords

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Hard Skills & Tools

Data AnalysisCustomer SuccessDigital MarketingAdvertising PlatformsGoogle AdsGoogle AnalyticsCRM SystemsFollow-Up ProcessesProblem-Solving

Soft Skills

Excellent CommunicationStrong Work EthicHigh Energy LevelsAdaptability

Certifications

Google Ads (Display)Google Ads (Search)Google Analytics (GA4)PMAX