Strategic Account Manager

Fullpath

Strategic Account Manager driving customer success and managing key accounts for Fullpath, a tech company in automotive. Leading the Customer Success team with a focus on client retention and satisfaction.

Posted 7/9/2026full-timeBoise • Idaho • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Build and maintain executive-level relationships with key stakeholders
Develop and execute strategic account plans in collaboration with Customer Success Managers (CSMs)
Manage escalations, troubleshoot complex challenges, and provide strategic solutions to enhance client retention and satisfaction
May manage a small group of CSM, providing training, resources, and support for professional development
Coordinate and oversee professional services projects, aligning with strategic account goals
Represent the CSM team in internal and client-facing meetings
Leverage market insights to inform product development and identify growth opportunities
Monitor and analyze account performance metrics

Requirements

What you’ll need

5+ years of experience in Customer Success, Sales, or Account Management in a B2B SaaS or automotive tech industry
Must hold current certifications in Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX
Proven track record in customer retention, relationship building, and strategic planning
Strong leadership skills with experience mentoring teams and supporting professional growth
Exceptional communication and presentation abilities, comfortable working with C-suite stakeholders
Proficient in Salesforce, Gsuite, Slack, and data-driven decision-making tools
Ability to manage multiple priorities in a fast-paced environment
Ability to travel up to 25% of the time in the U.S.
Valid driver’s license; ability to travel domestically by plane
Legal authorization to work in the United States without the need for employer sponsorship now or in the future.

Benefits

Comp & perks

Competitive compensation & comprehensive benefits—because your well-being matters
Flexible, family-friendly environment that supports work-life balance
15 vacation days per year to start
80 hours of sick leave
12 paid holidays
Paid parental leave
401k

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer RetentionStrategic PlanningAccount Performance AnalysisTroubleshooting Complex ChallengesData-Driven Decision Making

Soft Skills

Exceptional CommunicationPresentation AbilitiesRelationship BuildingTeam Support

Certifications

Google Ads (Display)Google Ads (Search)Google Analytics (GA4)PMAX Certification