FullFunnel

HubSpot CRM Administration Lead

FullFunnel

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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Job Level

Senior

Tech Stack

CloudSFDC

About the role

  • Performing hands-on, technical platform administration on common sales software, including: Salesforce.com (esp. Sales Cloud, CPQ), HubSpot (esp. CRM, Sales Hub, & Operations Hub), MS Dynamics, SalesLoft, Outreach.io, LinkedIn Sales Navigator, Drift, Cognism, ZoomInfo.
  • Implementing, managing, and troubleshooting native third-party app integrations.
  • Updating fields, record layouts, views, and other UI elements.
  • Designing and building native reports and dashboards within CRM or sales enablement applications.
  • Designing and building automated processes using native functionality within CRM or sales enablement applications.
  • Designing and managing user infrastructure within CRM or sales enablement applications, including permissioning and role assignments.
  • Conducting data audits to identify unused or low-impact fields within the client’s data schema.
  • Identifying and recommending processes for data procurement using third-party database tools like Cognism and ZoomInfo.
  • Managing live (virtual) and written communication with clients to set expectations and priorities, provide updates on works-in-progress, and present completed products.
  • Monitoring time spent on client projects and working within budgeted hours to complete work.
  • Informing senior SalesWorks team members of project progress and proactively identifying potential challenges to completion.
  • Actively looking for potential signs and opportunities for additional work based on client needs (i.e. account development).
  • Engaging in continuous product knowledge development to stay apprised of sales technology best practices and capabilities.

Requirements

  • 1-4 years of experience in an operations function.
  • Certifications or 2-3 years of experience on CRM or sales enablement platforms described above.
  • Demonstrated experience with HubSpot and at least one sales enablement tool (SalesLoft, Outreach, etc.) preferred.
  • Strong organizational skills with ability to effectively prioritize and engage in time management.
  • Strong investigative skills pertaining to operationally defining issues and researching their potential causes and solutions.
  • At least an emerging interest, if not experience, with the principles of information hierarchy, data structure, and data science.
  • Excellent communication skills.
  • Able to describe complex issues in relatively basic terms.
  • Practices closed-loop communication.
  • Proactively raises questions or issues to key stakeholders.
  • Capable of assessing multiple possible solutions to a problem and effectively communicating the risks and benefits of different approaches.
Benefits
  • Competitive salary
  • Start-up, agile environment
  • Eligible for bonus
  • Competitive medical, dental and vision
  • Internal training and development programs to upskill
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
platform administrationdata auditsautomated processesreport designdashboard designthird-party app integrationsdata procurementdata structureinformation hierarchydata science
Soft Skills
organizational skillstime managementinvestigative skillscommunication skillsproblem assessmentprioritizationclosed-loop communicationstakeholder engagementproactive questioningissue resolution