Account Manager

Fulcrum

Account Manager driving value for customers in manufacturing software operations. Collaborating with cross-functional teams to create expansion opportunities and address customer needs.

Posted 4/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $120,000 per yearWebsite

Tech Stack

Tools & technologies

React

About the role

Key responsibilities & impact

Quickly understand customer priorities and identify where we can drive more value
Identify and execute on expansion opportunities that create mutual value
Identify risks early and proactively address them before they impact retention
Partner with Product and Engineering, but maintain ownership of moving accounts forward regardless of internal constraints
Manage a high volume of accounts and move quickly across conversations without losing control
Proactively create expansion opportunities - not just react to them
Use product updates and roadmap to drive new commercial conversations
Track engagement, usage, and expansion metrics to inform account strategy

Requirements

What you’ll need

Naturally curious and proactive, you seek to understand, not just respond
You take control of conversations and don’t get pulled into reactive problem-solving
Can operate effectively even when customers are frustrated or the product isn’t perfect
You move quickly and don’t wait for perfect answers
You’re comfortable pushing back, asking hard questions, and challenging customers directly
You’re accountable for growing your accounts, not just supporting them
You don’t get stuck in problem discussions - you redirect toward outcomes and next steps
Comfortable selling even when the customer is not explicitly asking to buy
You actively look for ways to expand usage, introduce new products, and increase revenue
You don’t rely on support or internal teams to carry conversations - you own the customer relationship and keep momentum moving
Comfortable navigating ambiguity and prioritizing what matters most

Benefits

Comp & perks

401(k) matching after 90 days — immediate vesting
Health, dental, and vision benefits
Wellbeing benefits and perks
Unlimited vacation policy with required minimums
Cell phone & internet plan coverage

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

proactivenaturally curiousaccountabilityeffective communicationproblem-solvingrelationship managementnegotiationadaptabilitystrategic thinkingcustomer engagement