Tech Stack
AWSAzureCloudGoogle Cloud PlatformITSMJavaScriptServiceNowSOAP
About the role
- Lead the development, customization, and integration of the ServiceNow platform to support enterprise-wide business processes
- Design and implement advanced solutions on the ServiceNow platform including workflows, UI policies, business rules, client scripts, and custom applications
- Configure and enhance core modules such as Incident, Problem, Change, Request, CMDB, Knowledge, and Asset Management
- Leverage Flow Designer and Integration Hub to build low-code/no-code workflows
- Manage platform upgrades, patching, and deployments using best practices
- Lead development of robust integrations between ServiceNow and external systems using REST, SOAP, MID Servers, JDBC, and other technologies
- Build and manage secure authentication mechanisms including OAuth, Basic Auth, and certificates
- Develop and maintain custom APIs, web services, and data synchronization jobs
- Enforce coding standards, performance optimization, and reusability of components
- Contribute to platform architecture decisions and solution designs
- Participate in code reviews, QA testing, and production support
- Work with business analysts, process owners, and other developers to gather requirements and translate them into technical solutions
- Collaborate with security and infrastructure teams to ensure compliance and data integrity
- Contribute to the development of Fujitsu IP solutions in ServiceNow
- Coach and advise other Developers
- Lead ServiceNow engagements end to end
Requirements
- Bachelor's degree with at least 5 years of ServiceNow development experience, including integrations
- Understanding of ServiceNow platform capabilities, architecture, and development patterns
- Experience with JavaScript, Glide API, REST/SOAP APIs, Integration Hub, and MID Servers
- Experience with key modules like ITSM, CMDB, and Flow Designer
- Knowledge of security protocols, data privacy, and integration best practices
- Demonstrated understanding of ITIL practices
- Excellent written and oral communication skills
- ServiceNow Certified Implementation Specialist – CMDB, Discovery, or ITOM
- ServiceNow Certified Application Developer or Certified System Administrator
- Experience with ServiceNow ITOM, HRSD, SecOps, or custom app development
- Familiarity with Agile/Scrum methodologies and CI/CD tools
- Exposure to cloud platforms like AWS, Azure, or GCP in an integration context
- ITIL v3 certification
- Successful teamwork experience & demonstrated leadership abilities