ServiceNow

• Define and evolve the comprehensive ServiceNow platform architecture, with a particular focus on ITOM, ensuring alignment with organizational strategies, industry best practices, and ServiceNow's product roadmap.
• Develop long-term architectural roadmaps for ServiceNow ITOM deployments, considering scalability, performance, security, and maintainability.
• Lead discovery workshops and strategic planning sessions with key business and IT stakeholders to understand requirements, challenges, and opportunities.
• Translate complex business requirements into elegant, scalable, and sustainable ServiceNow ITOM solution designs and technical specifications.
• Serve as the lead architect for major ServiceNow ITOM implementations, overseeing the end-to-end design, development, and deployment lifecycle.
• Provide expert guidance and technical leadership to development and implementation teams, ensuring adherence to architectural standards, coding best practices, and quality assurance.
• Design and oversee complex integrations between ServiceNow ITOM and other enterprise systems (CMDB, monitoring tools, ITSM, HR, ERP, cloud providers etc.).
• Maintain deep, up-to-date knowledge of the ServiceNow platform, particularly the full ITOM suite (Discovery, Service Mapping, Event Management, Health Log Analytics, Cloud Management, Hardware Asset Management, Software Asset Management integrations with ITOM) and related technologies.
• Establish and enforce architectural governance, design patterns, and standards across all ServiceNow ITOM implementations.
• Conduct technical reviews, health checks, and performance optimizations of existing ServiceNow ITOM instances and ongoing projects.
• Evaluate new ServiceNow features, releases, and third-party tools to recommend adoption based on strategic value and architectural fit.
• Act as a trusted technical advisor to senior management, clients, and project teams, articulating complex technical solutions and trade-offs in a clear and concise manner.
• Lead technical discussions, present architectural designs, and provide compelling justifications for proposed solutions to both technical and non-technical audiences.
• Mentor and guide junior architects, technical consultants, and developers.

ServiceNow Solution Architect

Principal Technical Consultant, ServiceNow

Delivery Manager, ServiceNow

Senior ServiceNow Technical Consultant

Senior Engagement Manager