Consultant

• Provide L2/L3 support for Infor WFM across various functional modules (especially T&A, Scheduling, and Absence).
• Handle incident, service request, and problem management tickets in ITSM tools (ServiceNow,etc.).
• Perform root cause analysis, identify configuration or data-related issues, and provide permanent solutions.
• Work closely with business users to understand issues and provide functional resolutions or workarounds.
• Configure or troubleshoot new and existing rules, pay codes, calculation groups, and validations.
• Collaborate with Infor support for raising SRs and follow-up for resolution of product-related defects.
• Assist in regression testing, system upgrades, and patch validation activities for newer versions.
• Support integration flows with third-party systems such as HRMS, Payroll, and Time Clocks.
• Prepare functional documentation (including updating knowledgebase, SOPs, troubleshooting guides).
• Monitor batch jobs, system health, and interfaces on a daily basis.
• Provide end-user training or coaching as required.

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