Manager, Corporate Quality

FuelCell Energy

Corporate Quality (QMS) Manager ensuring compliance with ISO 9001 standards at FuelCell Energy. Leading initiatives to improve quality management systems and fostering a culture of continuous improvement.

Posted 7/3/2026full-timeTorrington • Connecticut • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead the development, implementation, maintenance, and continuous improvement of the corporate Quality Management System in alignment with ISO 9001 requirements and company objectives.
Serve as the primary owner and internal subject matter expert for the company’s ISO 9001-registered QMS, ensuring ongoing compliance and audit readiness.
Oversee maintenance and improvement of quality policies, procedures, process maps, work instructions, forms, and records to support effective process control and standardization.
Plan, coordinate, and manage the QMS internal audit program, including audit schedules, auditor assignments, review audit findings, initiate and oversee corrective actions, and effectiveness verification.
Coordinate external audits, registrar surveillance audits, and recertification activities, including preparation, response management, and follow-up actions.
Monitor QMS performance through key performance indicators, quality objectives, management review inputs, trend analysis, and reporting to leadership.
Define, track, and report on key metrics related to nonconformances and corrective actions.
Partner with department leaders to review process ownership, clarify responsibilities, and ensure processes deliver intended outputs.
Facilitate and lead the annual QMS management review to present and evaluate the system's continuing suitability, risk management, effectiveness, continuous improvement, and adequacy of resource requirements.
Promote customer focus, risk-based thinking, and continual improvement throughout the organization.
Support training and awareness related to QMS requirements, business processes, internal auditing, corrective action, root cause analysis, problem-solving, and quality best practices.
Coordinate with the training group to launch updated business processes, procedures, and quizzes within the LMS.
Oversee QMS related document control and record retention practices to ensure current, accurate, and accessible quality documentation.
Support supplier quality expectations as applicable, including supplier evaluations, quality requirements, issue resolution, and performance monitoring.
Collaborate, as needed, with Manufacturing Quality, Product Quality, Operations, Engineering, Supply Chain, Asset Management, and leadership teams to support quality issue resolutions and improve process performance.
Ensure QMS integrity is maintained when organizational or process changes are planned and implemented.

Requirements

What you’ll need

Bachelor’s degree in Engineering, Quality or related field
5 + years of experience with ISO 9001 QMS implementation and maintenance
Six Sigma Green Belt or higher (Black Belt preferred); or demonstrated application of statistical concepts (e.g. Lean Six Sigma tool application and Reliability Engineering).
Strong working knowledge of ISO 9001 requirements, quality management principles, internal auditing practices, and process-based management systems.
Demonstrated knowledge of document control, management review, corrective action systems, root cause analysis, and continuous improvement methods.
Ability to interpret standards, procedures, customer requirements, and regulatory expectations and translate them into practical business processes.
Professional certifications such as ASQ Certified Manager of Quality/Organizational Excellence, ASQ Certified Quality Auditor, or ISO 9001 Lead Auditor are preferred.
Proficiency in Lean methodologies, Six Sigma, risk management, and data analysis methods is preferred.
Knowledge of ANSI/CSA FC 1 standard for stationary fuel cell power systems is a plus.
Experience with ERP and database system use preferred.
Experience with Microsoft Dynamics 365/ERP Solutions Quality module a plus.
Excellent computer skills, specifically with Microsoft Office Suite.
Strong cross-functional leadership and communication skills.

Benefits

Comp & perks

Domestic and possibly international travel required: up to 20%
Able to travel between CT locations regularly
Ability to obtain/maintain a valid passport and travel without restriction internationally is required
Comfortable sitting and working on a computer for stretches of time
Must be able to occasionally work physically, for short periods, in the manufacturing plant (concrete flooring) or at a construction site (uneven ground), wearing required personal protective equipment (PPE) such as safety gloves, hard hats, safety shoes, etc., as designated.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Quality Management PrinciplesDocument ControlCorrective Action SystemsData Analysis MethodsProcess-Based Management Systems

Soft Skills

Cross-Functional LeadershipCommunication Skills

Certifications

ASQ Certified Manager of Quality/Organizational ExcellenceASQ Certified Quality AuditorISO 9001 Lead Auditor