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Crisis Line Advocate
Friends of the FamilyCrisis Line Advocate supporting survivors of violence through advocacy and crisis counseling. Working in a hybrid model from Waterloo, Iowa with a focus on safe shelter options.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in crisis intervention, victim advocacy, and housing programming while ensuring confidentiality and compliance with documentation requirements. Proven ability to organize, prioritize, and plan work effectively to meet deadlines in a remote support environment.
Highest-signal resume keywords
Crisis InterventionVictim AdvocacyHousing ProgrammingCase ManagementData Tracking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Crisis CounselingDocumentation ComplianceData TrackingCrisis Services NavigationShelter Option Identification
Soft Skills
Organizational SkillsPrioritizationPlanningConfidentiality Management
Industry Keywords
Victim ServicesCrisis ServicesHousing ProgramsRemote SupportBackground Checks
About the role
Key responsibilities & impact- Identify and pursue safe alternatives to hotel stays whenever possible.
- Provide advocacy, crisis counseling, and access to crisis services and housing programs to callers on our crisis line.
- Support the crisis services team in navigating safe shelter options and diversion strategies for survivors of violence.
- Provide victim advocacy, crisis counseling and education to survivors of violence staying at Friends House.
- Comply with data tracking and documentation requirements.
- Works remote and provides virtual support.
Requirements
What you’ll need- Must demonstrate ability to organize, prioritize and plan work to meet deadlines.
- Ensure confidentiality is in place for all people FOF serves.
- High School Graduate with a minimum of two years work experience.
- Previous experience in the following preferred: victim services, crisis intervention, housing programming, and/or case management.
- Ability to pass state, federal, and child abuse background checks.
Benefits
Comp & perks- Hybrid work environment
- Flexibility in shift hours