Customer Service Executive – 12 Month Contract

Freixenet Copestick

Customer Service Executive processing wine orders and resolving customer queries for Jascots. Supporting customers and internal teams from a hybrid Newbury office role.

Posted 8/15/2026full-timeNewbury • 🇬🇧 United KingdomMid-LevelSenior💰 £25,000 - £28,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively processing orders, resolving issues, and maintaining accurate customer information. Possesses excellent communication and problem-solving skills, with a focus on delivering a positive customer experience.

Highest-signal resume keywords

Customer Service ExperienceExcellent Communication SkillsProblem-Solving SkillsAttention to DetailMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Organizational SkillsTeam-Oriented ApproachProactive Customer Engagement

Industry Keywords

Wine Industry KnowledgeFood and Drink Industry KnowledgeHospitality Industry Knowledge

About the role

Key responsibilities & impact

Process customer orders accurately and efficiently through telephone and email channels
Ensure all orders are completed right first time, every time
Respond promptly to customer queries and provide effective solutions
Communicate proactively with customers regarding delivery schedules, stock availability and order changes
Liaise closely with Warehouse, Distribution and Supply Chain teams to resolve stock and delivery issues
Work collaboratively with Account Managers to ensure customer needs are met
Maintain accurate order and customer information within company systems
Develop and maintain strong customer relationships through professional and responsive service
Keep up to date with the Jascots portfolio to provide customers with advice and guidance when required
Contribute to delivering a consistently excellent customer experience across all customer interactions

Requirements

What you’ll need

Previous experience in a customer service, customer support, help desk or other customer-facing role
Excellent written and verbal communication skills
Strong problem-solving skills with a proactive approach to resolving customer issues
Excellent attention to detail and organisational skills
Ability to manage multiple priorities in a fast-paced environment
Good working knowledge of Microsoft Office applications
A positive, team-oriented approach and commitment to delivering exceptional customer service
Knowledge of the wine, food and drink, or hospitality industry would be advantageous

Benefits

Comp & perks

Competitive salary
Discretionary annual bonus
Enhanced pension contributions
25 days' annual leave, plus your birthday off
Enhanced parental leave
Staff discount
Private health cover
Life assurance
Income protection insurance
Group accident insurance
EV salary sacrifice scheme
Employee assistance programme
Reasonable adjustments throughout the recruitment process