Income Advisor

Freebridge Community Housing

Income Advisor supporting financially vulnerable tenants and managing rent arrears for Freebridge Community Housing. Handling welfare guidance, enforcement action, court proceedings and tenancy-sustainment assessments.

Posted 8/12/2026full-timeKing's Lynn • 🇬🇧 United KingdomMid-LevelSenior💰 £33,078 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within housing and public sector environments, with a strong focus on debt collection processes and case management. Capable of managing complex customer needs and providing tailored support while maintaining compliance with relevant legal frameworks.

Highest-signal resume keywords

Customer Service ExperienceDebt Collection KnowledgeCase Management SkillsCourt RepresentationKnowledge of Civil Procedure Rules

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Debt Collection ProcessesAccount ManagementFinancial Difficulty SupportPre-Tenancy AssessmentsTenancy Sustainment

Soft Skills

Relationship BuildingProfessionalismSensitivity in Confrontational Situations

Certifications & Qualifications

Full UK Driving Licence

Industry Keywords

Housing ProviderPublic SectorWelfare and Benefit AdviceStakeholder EngagementArrears Management

About the role

Key responsibilities & impact

Deliver a professional, customer-focused advisory service to maximise income and reduce customer debt
Manage higher-level arrears cases from Notice of Seeking Possession stage onward
Take enforcement action where required and attend court to represent Freebridge Community Housing
Attend evictions when necessary, sensitively and in line with procedures
Build relationships with stakeholders, external agencies and internal colleagues
Maintain current knowledge of income best practice, welfare and benefit advice
Provide in-depth support tailored to customers' circumstances
Assist with pre-tenancy assessments and promote tenancy sustainment

Requirements

What you’ll need

Proven customer service experience within a housing provider or public sector organisation
Direct face-to-face customer interaction experience
Experience managing accounts and recovering outstanding arrears
Experience supporting customers experiencing financial difficulty
Solid knowledge of debt collection processes and agencies supporting vulnerable customers
Ability to apply debt collection knowledge in a case management setting
Experience working with customers with varied and complex needs
Ability to handle challenging and confrontational situations professionally and sensitively
Full UK driving licence
Access to own vehicle
Ability to attend court hearings, external meetings and other locations as required
Knowledge of the Civil Procedure Rules and Pre-Action Protocol

Benefits

Comp & perks

£33,078.07 annual salary
25 days holiday plus bank holidays, increasing to 30 days after 5 years of service
Employee discounts through Reward Gateway
6 months full pay for maternity leave
2 weeks full pay for paternity leave
Physio and counselling services
Employee assistance programme
One day per year charitable leave
Discounted gym membership at Alive Leisure
Pension scheme with generous employer contributions up to 12%
Reasonable adjustments during the recruitment process
Accessibility tours for candidates