Support Operations Officer

Free2move

Support Operations Officer for US market, facilitating onboarding and success for Free2move partners. Driving adoption of SaaS platform to maximize growth and streamline operations.

Posted 6/10/2026full-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 per yearWebsite

About the role

Key responsibilities & impact

Design and manage the complete integration journey for new US partners
Adapt processes, training materials, and communication to the specific business culture of the US market
Create and host engaging webinars and training sessions to boost platform usage
Analyze partner KPIs, proactively provide customized action plans and recommendations
Act as the Single Point of Contact (SPOC) for all bugs and technical anomalies reported by US clients
Maximize the automation of recurring support and onboarding workflows

Requirements

What you’ll need

Senior profile (5+ years) in Customer Success, SaaS Implementation, or Operations
Outstanding pedagogical and communication skills (ease with hosting webinars)
A strong commercial mindset (upsell fiber)
Verified experience in workflow automation tools
Genuine appetite for leveraging AI
English: Native or perfectly bilingual imperative (US market focus)
Spanish is a strong plus.

Benefits

Comp & perks

A neat integration to start well
Lots of possibilities for development
Collaboration with multidisciplinary and international teams
International projects to perfect your background!
Access to our E-Learning platform: for the development of languages and other skills
No-meetings days to boost your efficiency!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer SuccessSaaS ImplementationOperationsworkflow automation

Soft Skills

pedagogical skillscommunication skillscommercial mindsethosting webinars