Fraction AI

Forward Deployed Product Manager – Enterprise

Fraction AI

full-time

Posted on:

Location Type: Hybrid

Location: Raleigh-Durham • North Carolina • United States

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About the role

  • Own the customer relationship end-to-end.
  • Act as the customer’s day-to-day strategic partner and primary point of contact.
  • Join early-stage calls, run discovery, synthesize feedback, and keep customers aligned on what we’re building and why.
  • Build trusted relationships across all levels of an organization, setting clear expectations and being candid about tradeoffs.
  • Define product builds, refine and sequence scope, and identify the highest-leverage use cases.
  • Translate ambiguous business problems into crisp problem statements, user journeys, and success metrics.
  • Work with customers to define what “success” actually means—then design experiments, KPIs, and dashboards to prove it.
  • Translate ambiguous customer needs into clear requirements, PRDs, and plans for engineers.
  • Shape workflows, edge cases, evaluation criteria, and deployment success metrics for AI-powered systems.
  • Run the day-to-day execution rhythm: stand-ups, planning, check-ins, risk/issue tracking, and runway management.
  • Own timelines and delivery quality—getting projects across the finish line consistently and calmly, even when things change late.

Requirements

  • Typically 4–8 years in product, consulting, implementations, or any role where execution and customer trust mattered more than your job title. (We care more about what you’ve done than the exact label on your resume.)
  • Customer-facing, high-stakes experience.
  • Real product & delivery experience.
  • Structured problem-solving and communication.
  • Bias for action and ownership.
  • AI curiosity, not AI dogma.
Benefits
  • Competitive Compensation Package: Attractive salary and meaningful equity aligned with your experience and skills.
  • 401k with Matching: Invest in your future with our company-matched retirement plan.
  • Unlimited PTO: Take the time you need to relax and rejuvenate.
  • Exceptional Medical, Dental, and Vision Coverage: Comprehensive health benefits to keep you and your family healthy.
  • Health FSA: Manage out-of-pocket health expenses effectively.
  • Commuter Benefits: Make your travel to work easier and more affordable.
  • Life Insurance: Providing peace of mind for you and your loved ones.
  • Team Events and Activities: Regular events to build camaraderie and a strong team spirit.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product buildsuser journeyssuccess metricsKPI designPRD creationworkflow shapingrisk trackingproject management
Soft Skills
customer relationship managementstrategic partnershipcommunicationproblem-solvingexpectation settingtrust buildingadaptabilityownershipcollaboration