Customer Support Specialist – Billing, Market Communication
Foxio Consulting GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Regensburg • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Advising on implementing efficient workflows using the Kraftwerk software
- Optionally conducting training sessions, webinars, workshops, or on-site training
- Creating documentation and building knowledge by producing guides and best practices
- Acting as an interface to IT and development by reporting recurring technical issues
- Providing customer support and assistance for software-related inquiries (phone, email, remote support) and handling application errors and technical issues
Requirements
- Basic technical aptitude and a service-oriented mindset
- Strong communication skills and a structured approach to work
- Initial experience with an ERP system (e.g., SAP, Navision)
- Ideally experience in support, consulting, or data management
- A completed vocational qualification or degree in accounting, financial accounting, business informatics, business administration, or a comparable qualification
Benefits
- 30 days of annual leave
- Flexible working hours and the option to work from home
- Company pension plan and employer contributions to capital-forming benefits (vermögenswirksame Leistungen)
- Individual training opportunities and career development within the company
- Regular company events such as summer barbecues, Christmas parties, and company outings
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Kraftwerk softwareERP systemSAPNavisiontechnical supportdata management
Soft skills
service-oriented mindsetstrong communication skillsstructured approach to work
Certifications
vocational qualificationdegree in accountingdegree in financial accountingdegree in business informaticsdegree in business administration