Senior Manager, Enterprise Technology

Fox Corporation

Senior Manager for Enterprise Technology leading IT support operations across multiple FOX Television Stations locations. Managing a distributed team of IT technicians to ensure high-quality support.

Posted 5/12/2026full-timeLos Angeles • California, New York • 🇺🇸 United StatesSenior💰 $128,000 - $180,000 per yearWebsite

Tech Stack

Tools & technologies

ITSMVMware

About the role

Key responsibilities & impact

Lead, coach, develop, and performance manage a distributed team of 15+ on-site IT technicians across multiple station locations
Establish and drive a consistent support model across sites, including ticket handling, escalation paths, documentation standards, service expectations, and communication practices
Serve as a senior point of escalation for complex, high-impact, or business-critical technical issues
Partner closely with Enterprise Support, Infrastructure, Network, Security, Identity, and other IT teams to ensure stations are aligned with enterprise tools, standards, and operating procedures
Partner with Media Technology, Broadcast Engineering, and station stakeholders to support and integrate broadcast-critical systems (e.g., ENPS, iNews, MAM, playout automation) across newsroom, master control, production, and related operational environments, serving as a key liaison to broadcast-adjacent teams
Oversee end-user support services across desktops, laptops, mobile devices, peripherals, printers, collaboration tools, and other local site technologies
Oversee operations and maintenance of the enterprise technology stack, including physical and virtual infrastructure (e.g., VMware, Nutanix), ensuring high availability, reliability, and performance
Strengthen incident and escalation management across station support operations, driving timely resolution and clear communication during critical events
Manage ITSM, including ticketing processes, SLA attainment, trend analysis, and continuous improvement, while designing and deploying end-to-end workflow automations across enterprise systems using modern SaaS orchestration platforms to replace manual, ticket-based processes
Build and maintain standard operating procedures, knowledge articles, site documentation, escalation matrices, and support playbooks
Coordinate local network and infrastructure support activities in partnership with enterprise teams, including remote hands support, vendor dispatch, and site-level troubleshooting
Support identity and access operations in partnership with enterprise IAM teams, including troubleshooting SSO, MFA, account access, and device readiness across platforms such as Okta, and Microsoft Entra ID
Drive asset lifecycle management across stations, including inventory accuracy, refresh planning, deployment standards, spares, recovery, and disposal
Contribute directly as a hands-on technical leader by resolving higher-complexity issues, supporting rollouts, improving workflows, and modernizing support practices across the station footprint
Manage vendor relationships and coordinate external support providers where needed
Provide regular reporting to leadership on service health, recurring issues, site trends, risks, and opportunities for improvement
Develop and manage annual capital (CapEx) and operational (OpEx) budgets, and define a multi-year technology roadmap aligned with FOX Television Stations’ business objectives

Requirements

What you’ll need

8+ years of progressive experience in IT support, end-user services, IT operations, or a related function
Proven experience leading and developing technical support teams
Strong experience with end-user support and deskside support operations
Experience coordinating local infrastructure support, including servers, network connectivity, endpoint environments, and vendor-supported systems
Experience with ITSM and ticketing platforms, service metrics, SLA management, incident management, and escalation management
Demonstrated exposure to broadcast, media, television, live production, or similarly time-sensitive technical environments
Experience with enterprise identity and access platforms and device management environments, including technologies such as Okta, Duo, Microsoft Entra ID
Strong troubleshooting, prioritization, communication, and stakeholder management skills
Ability to operate successfully in a player-coach model with both leadership responsibility and hands-on technical contribution
Ability to lead through ambiguity, drive consistency across distributed teams, and build strong partnerships with both technical and business stakeholders
Willingness to travel to FOX Television Stations locations as needed

Benefits

Comp & perks

medical/dental/vision
insurance
a 401(k) plan
paid time off
various benefits in accordance with applicable plan documents

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT supportend-user servicesIT operationsincident managementescalation managementticketing platformsSLA managementtroubleshootingasset lifecycle managementworkflow automation

Soft Skills

leadershipcoachingcommunicationstakeholder managementprioritizationproblem-solvingteam developmentpartnership buildingadaptabilityreporting