Support Specialist, Operations

Fox Corporation

Support Specialist ensuring technical delivery of best-in-class digital news experiences. Collaborating with 17 local television markets across the U.S.

Posted 4/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $83,300 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Be the subject matter expert on core systems powering FTS news products — including CMS, VMS, live scheduler, and emerging AI-powered tools.
Monitor key system dashboards proactively to detect and prevent issues before they impact our markets.
Support User Acceptance Testing alongside internal product and engineering teams.
Partner with teams across all 17 television markets to resolve technical issues and maintain a consistent, high-quality digital presence nationwide.
Bridge the gap between technical teams and stakeholders — keeping everyone informed, aligned, and unblocked.
Collect user feedback and surface insights to product owners to inform roadmap prioritization.
Provide after-hours on-call support to ensure service continuity for critical issues.
Actively use and champion AI tools (including LLM assistants, prompt-based workflows, and automation platforms) to improve support speed and quality.
Identify repetitive or manual workflows that can be optimized with AI — being sure to prototype and document solutions.
Collaborate with the AI Enablement team to pilot new tools, share learnings across markets, and help scale what works.
Stay current on AI developments relevant to digital news operations and bring emerging tools to the team's attention.
Develop, maintain, and improve SOPs that elevate user satisfaction and streamline content workflows.
Create clear training materials and documentation that empower market teams to self-serve and adopt new tools confidently.
Contribute to a culture of continuous improvement — always looking for a better way.

Requirements

What you’ll need

3+ years in digital operations, technical support, or a closely related role.
Hands-on experience with content management systems and digital publishing workflows.
Demonstrated ability to use AI tools (ChatGPT, Claude, Copilot, or similar) to improve productivity and solve problems.
Strong written and verbal communication skills — you can explain technical issues to non-technical audiences.
Experience developing, optimizing, and publishing content — including news — across digital and social platforms.
Knowledge of SEO best practices, video publishing workflows, and live streaming.
Proficiency with digital analytics and QoS tools — Conviva, DataDog, and Adobe Analytics are a plus.
Familiarity with AI prompt engineering, workflow automation tools (Zapier, Make, n8n), or scripting basics.
Experience with Slack-based operations, project management tools (Jira, Asana), or internal tooling administration.
Ability to work and thrive in a fast-moving news environment where priorities shift and speed matters.
Curiosity to learn and explore new tools and technologies

Benefits

Comp & perks

medical/dental/vision
insurance
401(k) plan
paid time off
other benefits

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

content management systemsdigital publishing workflowsAI toolsSEO best practicesvideo publishing workflowslive streamingdigital analyticsQoS toolsworkflow automation toolsscripting basics

Soft Skills

strong written communicationstrong verbal communicationproblem-solvingcollaborationuser feedback collectiontraining material developmentcontinuous improvementadaptabilitycuriositystakeholder management