Fox Corporation

Support Specialist, Operations

Fox Corporation

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $83,300 - $110,000 per year

About the role

  • Be the subject matter expert on core systems powering FTS news products — including CMS, VMS, live scheduler, and emerging AI-powered tools.
  • Monitor key system dashboards proactively to detect and prevent issues before they impact our markets.
  • Support User Acceptance Testing alongside internal product and engineering teams.
  • Partner with teams across all 17 television markets to resolve technical issues and maintain a consistent, high-quality digital presence nationwide.
  • Bridge the gap between technical teams and stakeholders — keeping everyone informed, aligned, and unblocked.
  • Collect user feedback and surface insights to product owners to inform roadmap prioritization.
  • Provide after-hours on-call support to ensure service continuity for critical issues.
  • Actively use and champion AI tools (including LLM assistants, prompt-based workflows, and automation platforms) to improve support speed and quality.
  • Identify repetitive or manual workflows that can be optimized with AI — being sure to prototype and document solutions.
  • Collaborate with the AI Enablement team to pilot new tools, share learnings across markets, and help scale what works.
  • Stay current on AI developments relevant to digital news operations and bring emerging tools to the team's attention.
  • Develop, maintain, and improve SOPs that elevate user satisfaction and streamline content workflows.
  • Create clear training materials and documentation that empower market teams to self-serve and adopt new tools confidently.
  • Contribute to a culture of continuous improvement — always looking for a better way.

Requirements

  • 3+ years in digital operations, technical support, or a closely related role.
  • Hands-on experience with content management systems and digital publishing workflows.
  • Demonstrated ability to use AI tools (ChatGPT, Claude, Copilot, or similar) to improve productivity and solve problems.
  • Strong written and verbal communication skills — you can explain technical issues to non-technical audiences.
  • Experience developing, optimizing, and publishing content — including news — across digital and social platforms.
  • Knowledge of SEO best practices, video publishing workflows, and live streaming.
  • Proficiency with digital analytics and QoS tools — Conviva, DataDog, and Adobe Analytics are a plus.
  • Familiarity with AI prompt engineering, workflow automation tools (Zapier, Make, n8n), or scripting basics.
  • Experience with Slack-based operations, project management tools (Jira, Asana), or internal tooling administration.
  • Ability to work and thrive in a fast-moving news environment where priorities shift and speed matters.
  • Curiosity to learn and explore new tools and technologies
Benefits
  • medical/dental/vision
  • insurance
  • 401(k) plan
  • paid time off
  • other benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
content management systemsdigital publishing workflowsAI toolsSEO best practicesvideo publishing workflowslive streamingdigital analyticsQoS toolsworkflow automation toolsscripting basics
Soft Skills
strong written communicationstrong verbal communicationproblem-solvingcollaborationuser feedback collectiontraining material developmentcontinuous improvementadaptabilitycuriositystakeholder management