Senior Director – Quality
Sullivan & Cromwell LLP
PMP
Senior Implementation Manager
Fountain
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $101,000 - $132,000 per year
Job Level
Senior
Tech Stack
PMP
About the role
- Manage the implementation process for Fountain customers who purchase a range of solutions from Fountain’s growing suite of products
- Serve as the technical and operational quarterback post-sale and pre-customer success, driving adoption and customer value
- Manage overall project delivery, including system consulting, configuration, integrations, QA, setup, and customer education
- Optimize documentation, process, strategy, and KPIs within the Implementation and Onboarding team
- Partner with sales to define project scope and ensure a seamless customer experience
- Own customer relationships through implementation (post-sale / pre-account management), collaborating with customers and internal stakeholders to understand business goals and define an implementation strategy
- Handle implementations of varying scales (medium to large enterprise scale) with a focus on time to value for customers
- Carry out implementation projects from beginning to end stages for mid-market to Enterprise customers
- Leverage Fountain software as a product expert to teach and support customers
- Complete virtual consultations and optimization strategies, support roll-outs
- Perform complex data migrations and advanced CSV imports/exports (ATS, CRM, HRIS, background, and assessment)
- Understand the fundamentals, processes, and terminology of corporate and high-volume recruiting and workforce management environments, and conceptual understanding of ATS, CRM, Payroll, and HRIS platforms
Requirements
- Advanced understanding of the HR space, including hiring and workforce management concepts
- At least 8 years experience in a similar role; e.g., implementation, project management, professional services, consulting, etc
- HR Tech Experience with an ATS, CRM, or HRIS
- Proven track record with Enterprise-level engagements; able to lead autonomously to successfully deliver customers’ desired business outcomes
- Bachelor's Degree or equivalent work experience
- Proficiency with Google Suite, ticketing systems (e.g. Intercom, Linear)
- Ability to manage time and work effectively within a fast-paced, changing environment that is going through high growth
- Comfortable working with customers to research business processes, diagnose and resolve software issues. Must understand driving factors for customer requirements
- Advanced understanding of and ability to explain system-to-system integrations
- Demonstrated ability to influence cross-functional partners and upper management to impact decision-making
- Ability to travel onsite for customer kickoff meetings (typically 1-2 times per quarter)
