Implementation Specialist

• Manage the implementation process for Fountain customers who purchase a range of solutions from Fountain’s growing suite of products
• Serve as the technical and operational quarterback post-sale and pre-customer success, driving adoption and customer value
• Manage overall project delivery, including system consulting, configuration, integrations, QA, setup, and customer education
• Optimize documentation, process, strategy, and KPIs within the Implementation and Onboarding team
• Partner with sales to define project scope and ensure a seamless customer experience
• Own customer relationships through implementation (post-sale / pre-account management), collaborating with customers and internal stakeholders to understand business goals and define an implementation strategy
• Handle implementations of varying scales (medium to large enterprise scale) with a focus on time to value for customers
• Carry out implementation projects from beginning to end stages for mid-market to Enterprise customers
• Leverage Fountain software as a product expert to teach and support customers
• Complete virtual consultations and optimization strategies, support roll-outs
• Perform complex data migrations and advanced CSV imports/exports (ATS, CRM, HRIS, background, and assessment)
• Understand the fundamentals, processes, and terminology of corporate and high-volume recruiting and workforce management environments, and conceptual understanding of ATS, CRM, Payroll, and HRIS platforms

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