Key Account Manager

Forward Air Corporation

Key Account Manager overseeing a portfolio of accounts to ensure customer satisfaction and growth at Forward Air. Collaborating with Sales, Finance, and Operations for successful account management.

Posted 5/15/2026full-timeDallas • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Own Strategic Account Plans for assigned customers
Manage and Nurture Customer Accounts: Maintain and enhance customer relationships by providing personalized and proactive account management.
Conduct monthly touchpoints and QBRs
Understand the needs, objectives, and challenges of key accounts; leverage existing tools and resources to address key customer requirements
Drive upsell and cross-sell opportunities
Partner with Sales, Ops, Finance, and IT to ensure account success
Lead EDI/API integration discussions
Build and interpret KPI dashboards
Support executive alignment as needed
Monitor account health, risk, and growth trends
Collaborate with internal teams to resolve issues and optimize performance
Contribute to innovation pilots and process improvement initiatives
Act as the central point of coordination between customer needs and internal capabilities
Facilitate cross-functional collaboration to deliver seamless customer experiences

Requirements

What you’ll need

Bachelor’s degree or an equivalent combination of experience, education, and training to perform the job functions
5+ years in account management or customer success
Experience with portfolios of ~$5–15M annual revenue
Travel 25%
Strong communication, planning, and negotiation skills
Familiarity with logistics or transportation preferred
Ability to manage multiple priorities and navigate ambiguity
Proven ability to work cross-functionally and influence without authority

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Forward Air Corporation Website LinkedIn All Job Openings 1001 - 5000 employees Forward Air has been a leader in the expedited ground transportation industry for over 25 years. Our portfolio of services has evolved to meet each customer’s unique shipping needs, including expedited linehaul (TL & LTL), pick-up and delivery, intermodal drayage, pool distribution and specialized temperature-controlled logistics services. Key Account Manager 🔥 18 minutes ago 🏢🏡 Dallas – Hybrid 💵 $100k - $120k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own Strategic Account Plans for assigned customers
Manage and Nurture Customer Accounts: Maintain and enhance customer relationships by providing personalized and proactive account management.
Conduct monthly touchpoints and QBRs
Understand the needs, objectives, and challenges of key accounts; leverage existing tools and resources to address key customer requirements
Drive upsell and cross-sell opportunities
Partner with Sales, Ops, Finance, and IT to ensure account success
Lead EDI/API integration discussions
Build and interpret KPI dashboards
Support executive alignment as needed
Monitor account health, risk, and growth trends
Collaborate with internal teams to resolve issues and optimize performance
Contribute to innovation pilots and process improvement initiatives
Act as the central point of coordination between customer needs and internal capabilities
Facilitate cross-functional collaboration to deliver seamless customer experiences 🎯 Requirements
Bachelor’s degree or an equivalent combination of experience, education, and training to perform the job functions
5+ years in account management or customer success
Experience with portfolios of ~$5–15M annual revenue
Travel 25%
Strong communication, planning, and negotiation skills
Familiarity with logistics or transportation preferred
Ability to manage multiple priorities and navigate ambiguity
Proven ability to work cross-functionally and influence without authority Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Client Relationship Manager 🔥 20 hours ago TIAA 10,000+ employees 💸 Finance Website LinkedIn All Job Openings Wealth Client Relationship Manager partnering with Wealth Management Advisors to support high-net worth clients. Delivering client service and managing responsibilities for a book of assigned clients in the United States. 🏢🏡 Dallas – Hybrid 💵 $62.5k - $87.5k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💰 Account Manager 🦅 H1B Visa Sponsor Wealth Management Client Relationship Manager 🔥 20 hours ago TIAA 10,000+ employees 💸 Finance Website LinkedIn All Job Openings Wealth Management Client Relationship Manager at TIAA partnering with Advisors to assist high-net worth clients. Supporting financial goals through client service and implementation of advice. 🏢🏡 Dallas – Hybrid 💵 $62.5k - $87.5k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💰 Account Manager 🦅 H1B Visa Sponsor Account Manager 🕒 Yesterday Birdeye 201 - 500 ☁️ SaaS 🤝 B2B 🛍️ eCommerce Website LinkedIn All Job Openings Account Manager responsible for customer retention and relationship management in logistics security solutions. Building client relationships and driving contract renewals in a fast-paced environment. 🏢🏡 Dallas – Hybrid 💰 $60M Series C on 2022-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager 🦅 H1B Visa Sponsor Wealth Management Client Relationship Manager 🕒 6 days ago TIAA 10,000+ employees 💸 Finance Website LinkedIn All Job Openings Wealth Management Client Relationship Manager at TIAA partnering with Advisors to support high-net worth clients. Leading advisory teams to help clients achieve financial goals while managing assigned client portfolios. 🏢🏡 Dallas – Hybrid 💵 $30 - $42 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💰 Account Manager 🦅 H1B Visa Sponsor Wealth Management Client Relationship Manager 🕒 6 days ago TIAA 10,000+ employees 💸 Finance Website LinkedIn All Job Openings Wealth Management Client Relationship Manager supporting high-net worth clients at TIAA. Partnering with advisors to deliver financial solutions and achieve clients' financial goals 🏢🏡 Dallas – Hybrid 💵 $62.5k - $87.5k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💰 Account Manager 🦅 H1B Visa Sponsor View More Account Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

account managementcustomer successKPI dashboardsEDI integrationAPI integrationprocess improvementupsellcross-sellportfolio managementrisk monitoring

Soft Skills

communicationplanningnegotiationrelationship managementcross-functional collaborationproblem-solvinginfluence without authorityadaptabilitycustomer-centric approachproactive management

Certifications

Bachelor's degree