Lead Service Designer, Digital Consumer Offering
Fortum
full-time
Posted on:
Location Type: Office
Location: Espoo • 🇫🇮 Finland
Visit company websiteJob Level
Senior
About the role
- Lead end-to-end service design processes
- Own and refine user testing approaches
- Identify pain points and opportunities in existing services
- Work closely with product managers, UX designers, developers, and business stakeholders
- Validate hypotheses with real customer insights
- Design and test service prototypes
- Translate business objectives into actionable service design initiatives
- Lead workshops and stakeholder alignment activities
- Mentor and support colleagues to promote best practices.
Requirements
- 8+ years of experience in service design, UX design, or business design
- Proven track record in service design for digital consumer products
- Strong expertise in user research, design leadership, business design, service design methodologies, and facilitation techniques
- Excellent communication and stakeholder management skills
- Fluent skills in English.
- Fluency in Finnish will be considered a plus.
Benefits
- Comprehensive benefits
- Flexible working hours
- Hybrid work model
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service designUX designuser researchdesign leadershipbusiness designservice design methodologiesfacilitation techniquesuser testingservice prototypes
Soft skills
communicationstakeholder managementmentoringworkshop facilitation