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About the role
Key responsibilities & impact- Serve as the primary architect of the journey for influential stakeholders.
- Ensure every dignitary and C-suite visitor experiences world-class service.
- Manage VIP lifecycle from initial 'hold the date' to post-race feedback report.
- Build detailed, high-security guest profiles within CRM tool.
- Coordinate distribution of VIP ticketing and accreditation.
- Execute guest arrivals and troubleshoot during race weekends.
- Deliver executive briefing documents and manage ad-hoc requests with discretion.
Requirements
What you’ll need- Proven experience in a customer-facing role within a fast-paced, high-stakes environment like sports, entertainment or luxury hospitality.
- Demonstrable track record of working with C-suite individuals, dignitaries or VIPs, and understand the nuances of high-level protocol.
- Attention to detail and organisational skills to manage complex, confidential data.
- Administrative proficiency to handle IT systems, CRM tools and financial documentation (POs/Invoices) without error.
- Natural team player with a 'can-do' attitude and a high level of integrity.
- Ability to thrive under pressure and navigate tight deadlines.
- Possessing interpersonal skills to build trust with high-profile stakeholders.
- Willingness to travel extensively and possess cultural awareness to engage with diverse, international audience.
- Background as a PA or EA to a CEO is a significant plus.
Benefits
Comp & perks- 25 days' annual leave
- Birthday day off and Wellbeing leave
- Opportunity to extend your stay if travelling for a race event
- Health Cash Plan and access to the Aviva Digital Workplace app
- Enhanced Parental Leave
- Flexible Bank Holidays
- Paid volunteer and carer's leave
- Cycle to Work and Electric Car Scheme
- Formula E store discount
- Regular social events and employee working groups
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRM toolsfinancial documentationPOsinvoices
Soft Skills
attention to detailorganizational skillsinterpersonal skillsteam playercan-do attitudeintegrityability to thrive under pressurecultural awareness
