Salesforce Business Analyst
FormativGroup
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $100,000 - $120,000 per year
About the role
- Discovery and requirements refinement sessions to uncover customers’ business, functional, and technological requirements
- Synthesize requirements to create clear and comprehensive user stories and solution design documentation
- Perform fit-gap analysis between Salesforce functionality and client requirements
- Design elegant, innovative Salesforce solutions involving the configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality
- Draft custom development specifications and manage the delivery and testing of the functionality by Development resources
- Iterate on solutions through a Build/Test/Review cycle with customer Product Owner
- Develop training curriculum and deliver training sessions to the solution’s end users
- Work with Delivery Director to manage a project to scope, budget, and timeline expectations
Requirements
- 3+ years of Salesforce administration or consulting experience
- Salesforce Administrator certification required (Business Analyst certification preferred)
- Experience defining business processes, writing user stories, and gathering Salesforce requirements across multiple stakeholders and workstreams
- Proven ability to support Salesforce deployments including data migrations, third-party integrations, and configuration across B2B, B2C, and hybrid models
- Strong analytical skills with experience in data analysis, reporting, and presenting insights clearly and accurately
- Skilled in Google Workspace, Salesforce products, and identifying/automating manual processes to improve efficiency
- Strong communication and teamwork skills, with the ability to collaborate, influence, and mentor junior team members
- Demonstrated ability to work independently, stay organized, manage priorities, and execute administrative and operational tasks with high attention to detail
- Adaptable, continuous learner with experience contributing to successful projects involving multiple stakeholders, dependencies, and evolving needs
Benefits
- Health insurance
- 401(k)
- Paid time off
- Professional development opportunities
- Discretionary bonuses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Salesforce administrationSalesforce configurationdata modelingbusiness process automationfit-gap analysisuser story writingdata analysisreportingthird-party integrationsdata migrations
Soft Skills
analytical skillscommunication skillsteamwork skillscollaborationinfluencementoringorganizational skillsattention to detailadaptabilitycontinuous learning
Certifications
Salesforce Administrator certificationBusiness Analyst certification