Customer Support Specialist I – Software

foreUP Golf

Customer Support Specialist I at foreUP, handling inquiries and technical issues for customers. Delivering excellent service while managing tickets for various SaaS applications related to golf course management.

Posted 7/18/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical support capabilities with a focus on customer service excellence, effective communication, and problem-solving in a fast-paced environment. Proficient in managing support requests and collaborating with cross-functional teams to ensure client satisfaction.

Highest-signal resume keywords

Customer Service ExcellenceTechnical SupportG-Suite ProficiencyCRM ExperienceProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingTicket ManagementDocumentation CreationSaaS Experience

Soft Skills

Effective CommunicationMulti-taskingRelationship BuildingCuriosity for SoftwareAdaptability

Tools & Technologies

G-SuiteMicrosoft OfficeHelpdesk SoftwareSalesforceService Cloud

Industry Keywords

Service Level AgreementsCustomer SatisfactionSupport ChannelsClient LiaisonFast-paced Environment

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

First point of contact for incoming Support & Services requests from clients with prioritization of phone calls, voicemails, and emails.
Provides technical support & services for all products, such as Website, Office (Accounting), Reservations, CRM, Mobile Menu and App (all inclusive), G Suite, and MS Office.
Identify critical support needs and ensure prompt resolution, including “warm,” immediate transfers to Support Teams.
Provide excellent customer service through all support channels and ongoing ticket management.
Act as liaison between clients and management to build positive working relationships with customers by effectively communicating ticket status and resolution to customers.
Create documentation and knowledge base articles to improve service delivery.
Take ownership of customer issues and provide resolution or escalate when necessary.
Communicate with other departments including sales, implementation, development, and technology to ensure client needs are met.
Adherence to established Service Level Agreements (SLAs) by meeting live chat, response time, and customer satisfaction performance targets.

Requirements

What you’ll need

Passion for delivering exceptional service to clients, communicating through multiple channels (phone, email, chat).
Technically savvy with curiosity for how software works and drive to master new software/technologies.
Keen problem solver, able to think on their feet to troubleshoot an issue and guide clients to a resolution that are both technical and non-technical.
Ability to multi-task effectively in an energetic, fast-paced environment.
College degree preferred and/or up to a year of equivalent relevant experience.
Prior customer service experience in a SaaS (software-as-a-service) environment preferred, but not required.
Working knowledge of G-Suite, Microsoft Office, helpdesk software and CRM experience (Help Scout, Salesforce, Service Cloud).
A minimum of 1 year of experience in a customer-facing role.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities