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Hotel Receptionist
Foremost HospitalityHotel receptionist welcoming and assisting guests at Hampton by Hilton Hamburg City Centre. Handling check-in, check-out, guest requests, complaints, and cash operations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on guest satisfaction, effective communication in both German and English, and proficiency in Microsoft Office applications. Capable of managing cash transactions and collaborating with various departments to enhance guest experiences.
Highest-signal resume keywords
Customer Service ExperienceMicrosoft Office ProficiencyBilingual Communication (German and English)Cash Register ManagementOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft WordMicrosoft ExcelMicrosoft OutlookCash ManagementCheck-In ProcessCheck-Out Process
Soft Skills
Friendly DemeanorService OrientationFlexibilityOrganizational SkillsInterpersonal Skills
Industry Keywords
Hotel ReceptionGuest AssistanceCustomer RequestsGuest ComplaintsCollaboration
About the role
Key responsibilities & impact- Warmly welcome and assist our guests
- Handle the check-in and check-out process
- Receive and process guest requests and complaints in person, by phone, email, or guest chat
- Manage the cash register, including credit card and cash reconciliations
- Collaborate with other departments to ensure smooth communication
Requirements
What you’ll need- Initial experience in hotel reception or customer service is preferred; career changers are also welcome
- Basic experience with Microsoft Office (Word, Excel, Outlook)
- Good command of German and English
- Friendly and professional demeanor
- Strong service orientation, flexibility, and organizational skills
- Enjoyment of hosting and working with people
Benefits
Comp & perks- Structured online training during onboarding
- Regular employee reviews with potential assessments
- Bonus for referring new employees
- Bonus for covering for colleagues at our other hotel locations
- Guaranteed compensation for overtime
- Subsidy for the Deutschland job ticket
- Employee rates from €19 at our own hotel portfolio, as well as discounted employee rates at Hilton Worldwide
- Discounts for friends and family across our hotel brands and at Hilton Worldwide
- Employee events, such as summer and Christmas parties
- Corporate Benefits and Benefits.me programs