Collections

• Structure and oversee debt recovery operations
• Map existing processes and deploy standardized procedures (amicable, pre-litigation, litigation)
• Bring unpaid debts under control: ensure data reliability, segmentation, and prioritization
• Monitor performance through regular reporting and lead a continuous improvement plan
• Act as the ALI/GLI reference and manage associated risk
• Provide internal expertise on insurer/broker agreements and contractual obligations
• Organize claim reporting and follow-up, ensuring complete and compliant files
• Analyze claims experience and propose optimizations
• Prepare and coordinate the large-scale progressive deployment of the GLI “Ducroire” product
• Manage and lead the litigation team: supervise and support the Debt Recovery/Litigation Officer

Debt Recovery Lead – GLI

Claims and Debt Recovery Officer