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Focal Systems

Customer Support Specialist

Focal Systems

Customer Support Specialist addressing customer inquiries and resolving issues using Zendesk. Seeking experience in troubleshooting and strong communication skills for UK and Portugal remote work.

Posted 7/8/2026full-timeRemote • 🇬🇧 United KingdomJuniorMid-Level💰 £30,000 - £36,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and troubleshooting, with a strong ability to analyze data for issue validation and effective communication with diverse stakeholders. Proficient in using ticketing systems to manage and resolve customer requests efficiently.

Highest-signal resume keywords
Customer Support ExperienceZendesk ProficiencyData Analysis SkillsStrong Written EnglishJira Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer SupportTroubleshootingData AnalysisIssue Validation
Soft Skills
Clear CommunicationResiliencePrioritization
Tools & Technologies
ZendeskJira
Industry Keywords
Remote SupportTicketing SystemsTechnical StakeholdersNon-Technical Stakeholders

About the role

Key responsibilities & impact
  • Triage and resolve customer requests via Zendesk and internal tools
  • Investigate time-sensitive issues using data to confirm root cause before escalating
  • Build deep working knowledge of Focal's systems well enough to diagnose issues independently
  • Communicate clearly with both technical and non-technical stakeholders, in writing and verbally

Requirements

What you’ll need
  • 2+ years remote customer support/troubleshooting experience
  • Strong written English (formal and casual)
  • Comfortable reading data/logs to validate an issue before routing it
  • Experience with Zendesk, Jira, or similar ticketing/tracking tools
  • Resilient in a fast-changing, unstructured environment; can prioritize independently

Benefits

Comp & perks
  • Competitive Salary
  • Generous Paid Time Off
  • Pension
  • Sick Leave
  • Parental Leave
  • Learning and Development Budget