Account Management Analyst
Flores & Associates, LLC
full-time
Posted on:
Location Type: Remote
Location: Alabama • Alaska • United States
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Job Level
About the role
- Monitor case queues daily for incoming activity.
- Triage, analyze and either reassign or resolve inquiries assigned to applicable queues in CRM.
- Keep CRM current and accurate based on information received by clients and broker partners.
- Assist with monitoring and reporting on multiple performance metrics, including but not limited to daily case activity & phone activity.
- Call calibrations – pull, monitor and score a random sampling of calls monthly.
- Review and reassign or complete tasks assigned to Account Management team.
- Process various documents through legacy or enhanced platform (miscellaneous documents that need to be processed, specific updates that are reported out of various systems, etc.).
- Act as a liaison between the Account Management and Claims teams to ensure all claims documentation is complete, up to date, and accurate.
- Coordinate claim feed authorization forms – work with Account Manager to validate claim parameters, complete form and send to carrier.
- Pull system reporting to support performance guarantees for applicable clients; prepare final reporting to provide to client(s).
- Monitor quarantined emails daily for release.
- Support client interactions as needed.
- Perform other duties as assigned.
- Maintain quality work that exemplifies and promotes our company’s core values.
Requirements
- An individual that understands the value of providing a high level of customer service.
- An individual who is hyper focused on excellent service turnaround times.
- An individual with 1+ years of relevant Account Management work experience.
- Previous experience in benefits management, customer service or account management related field required.
- A collaborative peer who can empower teammates to grow personally and professionally.
- A detail orientated individual with strong organizational and prioritizing skills, and the ability to be flexible and multi-task in a collaborative environment.
- Able to confidently use independent judgment and expertise to manage both clients and brokers.
- Strong interpersonal skills who understands that our business objective is to provide superior customer service and can handle conflict in a professional manner.
- An internally motivated individual with a high level of personal worth looking to grow personally and professionally.
- A qualified candidate who possesses above average analytical and problem-solving skills.
Benefits
- Competitive Benefits – FloresHR offers competitive medical, dental, and vision benefits for employees and their families.
- Company funded HSA’s, Pre- and Post-tax 401k’s with a company match up to 5%.
- Life Insurance, Accident Insurance, Pet insurance, and more!
- Generous vacation policy and a Life Balance Reimbursement Plan to support this.
- Volunteer program in place to support our team members as they help the organizations’ they are passionate about.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRMperformance metricscase managementdocument processingsystem reportingcall calibrationclaims documentationclaim feed authorizationanalytical skillsproblem-solving skills
Soft Skills
customer serviceservice turnaroundcollaborationorganizational skillsprioritizationflexibilityindependent judgmentinterpersonal skillsconflict resolutionmotivation