Happiness Engineer, Data & Migration Specialist
Flocknote
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Data Migration & Customer Onboarding
- Work 1-on-1 with church leaders to understand how they are using their current software tools and how they can best utilize Flocknote
- Clean up, sort, and organize data from other member management systems or donation systems for import into Flocknote
- Conduct product trainings and provide clear, helpful how-tos
- Proactively assist churches with the documentation needed to enroll in online giving
- Customer Support & Insights
- Provide excellent customer support via email and phone, helping churches succeed with Flocknote
- Build relationships with church leaders and organizations who might benefit from Flocknote
- Communicate insights from customers to improve our tools and services
- Conduct product demos and showcase how Flocknote can best serve different organizations
- Troubleshoot, problem-solve, and assist in testing new features
- Be an active team member contributing to the future direction of the company
Requirements
- Exceptional communication skills via email, phone, video call, and in person
- Strong ability to work with large data sets in Excel quickly and efficiently
- Tech-savvy, adaptable, and eager to learn
- Proactive self-starter who takes initiative and follows through
- Excellent collaboration and feedback skills
- Genuine love of people and desire to help them succeed
- Strong customer service skills, both verbal and written
- Familiar with modern communication tools and trends
- Highly organized, detail-oriented, and adaptable in a fast-paced environment
- Bonus: experience in leadership, sales, ministry, or with using CMS/database tools, or popular church management tools.
Benefits
- All positions are full-time (remote/work-from-home) positions with salary and benefits.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data migrationdata organizationExcelcustomer onboardingproduct trainingtroubleshootingproblem-solvingtesting new featurescustomer support
Soft skills
communication skillscollaboration skillsfeedback skillsproactive self-starterinitiativeadaptabilitydetail-orientedcustomer service skillsrelationship building