Happiness Engineer – Diocesan and Enterprise Solutions Account Manager
Flocknote
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Diocesan Account Management
- Serve as the primary contact and relationship manager for enterprise/diocesan level accounts
- Connect personally with leaders in the Church to develop important relationships
- Understand all of the various software and new media tools already available to our customers
- Communicate clearly the best ways Flocknote can help different organizations in the Church (diocesan offices, parishes, nonprofits, etc)
- Conducting Flocknote how-to demonstrations (in person or via webinar)
- Customer Support and Insights
- Provide excellent customer support via email and phone, helping churches succeed with Flocknote
- Build relationships with church leaders and organizations who might benefit from Flocknote
- Communicate insights from customers to improve our tools and services
- Conduct product demos and showcase how Flocknote can best serve different organizations
- Troubleshoot, problem-solve, and assist in testing new features
- Be an active team member contributing to the future direction of the company
Requirements
- Loves interacting with people
- Tech-savvy and a quick learner
- Experience working with Catholic dioceses, relationship-building skills, experience managing VIP accounts, or outside vendors
- Aware of the latest church database and communication tools on the market
- Ability to think outside the box and implement creative solutions to support our growing partnerships
- Excellent customer service and presentation skills with the ability to use judgment and tact with customers
- Sales-type experience is a plus, but not required
- Excellent phone and email etiquette with very effective verbal and written skills
- Ability to learn quickly, is highly organized, able to multitask, and can work independently in a fast-paced and changing environment
- A self-starter and a go-getter
- Strong interpersonal skills, flexible, detail-oriented, professional, easy to get along with, enthusiastic and of high moral character
- Bonus: Experience in leadership, sales, ministry, or with using CMS/database tools, or popular church management tools.
Benefits
- All positions are full-time (remote/work-from-home) positions with salary and benefits.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
relationship-buildingcustomer servicepresentation skillscommunication skillsproblem-solvingorganizational skillsmultitaskingself-starterinterpersonal skillsflexibility