Director, Customer Engineering

Fleet Data Centers

Customer Engineering Director responsible for technical relationship and solutions for a key customer account. Leading product definition and collaboration with internal teams at Fleet Data Centers.

Posted 6/16/2026full-timeRemote • California • 🇺🇸 United StatesLead💰 $180,000 - $225,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the key technical point of contact for the assigned account, fully owning the relationship
Become fluent in the customer's organizational chart, understanding both the technical goals and the internal dynamics of key decision-makers
Develop and produce the product definition associated with the lease for new opportunities
Act as the primary point of entry for post-lease Engineering Change Requests (ECRs), coordinating with the customer and internal Fleet engineering teams to bridge new requirements
Manage and qualify customer needs by effectively reviewing requests and separating critical "must-haves" from "nice-to-haves"
Attain fluency in the capacity needs of the assigned account, working seamlessly with the customer and internal engineering to develop tailored solutions
Partner with Tract and TCM Behind-the-Meter (BTM) teams, as well as engineering Technical Program Management (TPM) teams, to align delivery solutions and timelines with customer expectations
Collaborate across customer engineering domains (compute, GPU, storage, and networking) to align the delivery solution for fit-out with end-customer objectives
Serve as the internal advocate for the customer, providing continuous feedback to the business on evolving customer needs and assisting Fleet leadership in adapting the product roadmap

Requirements

What you’ll need

BS in a technical field strongly preferred (Mechanical Engineering, Electrical Engineering, or Civil Engineering)
10+ years in a technical function, with a proven track record of influencing technical direction and developing solutions
Must be fluent in AI data center design and development
Strong understanding of permitting, data center design, operations, power delivery for AI data centers, and both liquid and air-cooling strategies
Understanding of AI workloads and network architecture to effectively anticipate needs and advocate from the customer's perspective

Benefits

Comp & perks

100% employer-covered medical, dental, and vision insurance
401K program
standard paid holidays
unlimited PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI data center designdata center operationspower deliveryliquid cooling strategiesair cooling strategiesnetwork architecturetechnical program managementengineering change requestsproduct definitioncustomer needs assessment

Soft Skills

relationship managementcollaborationcommunicationinfluencingadvocacyproblem-solvingorganizational skillscustomer-focusedfeedback provisionqualifying needs

Certifications

BS in Mechanical EngineeringBS in Electrical EngineeringBS in Civil Engineering