Customer Support Representative – Internet Services

Five Star Solutions

Remote customer support representative assisting FiveStar internet-service customers. Troubleshooting connectivity, billing, account, and service issues while delivering efficient phone support.

Posted 8/4/2026full-timeRemote • Alabama, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesEntry Level💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on troubleshooting internet connectivity issues and processing billing inquiries. Proficient in navigating multiple systems and applications while maintaining professionalism and accuracy in customer interactions.

Highest-signal resume keywords

Customer ServiceTroubleshootingCommunication SkillsAttention to DetailTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingBilling ProcessingAccount ManagementTechnical SupportSystem Navigation

Soft Skills

Active ListeningProblem-SolvingOrganizational SkillsCalm Under PressureWillingness to Learn

Tools & Technologies

Customer Relationship Management (CRM) SystemsMultiple ApplicationsInternet Services

Industry Keywords

Call Center ExperienceRemote WorkCustomer InteractionService TransferPayment Collection

About the role

Key responsibilities & impact

Answer inbound customer calls regarding internet services
Troubleshoot internet connectivity service issues
Assist customers with starting, transferring, moving, or disconnecting services
Schedule technician appointments when necessary
Process billing inquiries and collect payments securely
Research customer accounts to identify the correct services and provide accurate resolutions
Document every customer interaction in the appropriate systems
Update customer account information as needed
Navigate multiple systems while speaking with customers
Deliver professional, friendly, and efficient customer service on every call

Requirements

What you’ll need

1 year previous call center/technical or troubleshooting experience preferred
Excellent communication and active listening skills
Strong attention to detail and accuracy
Solid computer skills with the ability to navigate multiple applications and browser tabs simultaneously
Good troubleshooting and problem-solving abilities
Strong time management and organizational skills
Ability to remain calm and professional during challenging customer interactions
Willingness to learn new systems and technology
Ability to work independently in a remote environment while contributing to team success
Must reside in one of: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming
Availability for working hours between 7:00am and 7:30pm CST, Monday-Friday and rotational weekends

Benefits

Comp & perks

Shift differential: extra $1/hr for nights and weekends
Paid training, typically 2 weeks
Benefit eligible on the first of the month after 60 days