Member Support Specialist

Five Star Solutions

Member Support Specialist serving as the first point of contact for customer inquiries. Handling calls, texts, and emails to ensure a positive customer experience.

Posted 6/17/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $14 per hourWebsite

About the role

Key responsibilities & impact

Serve as the first point of contact for members, clients, or customers.
Handle inbound and outbound calls, responding to text messages and emails.
Manage case work, documenting interactions accurately.
Ensure a positive customer experience.
Communicate clearly, professionally, and empathetically.
Meet quality, productivity, and service-level expectations.
Collaborate with internal teams to resolve customer concerns.

Requirements

What you’ll need

High school diploma or equivalent.
Minimum 1 year of customer service, call center, support, or case management experience preferred.
Strong verbal and written communication skills.
Excellent active listening skills.
Strong interpersonal and relationship-building abilities.
Ability to communicate clearly, professionally, and empathetically.
Strong attention to detail and commitment to accuracy.
Ability to manage multiple tasks and priorities simultaneously.
Strong organizational and time-management skills.
Ability to work independently and as part of a team.
Proficiency with CRM, case management, or customer support systems.
Basic computer and data-entry skills.

Benefits

Comp & perks

Paid Training - typically 1-2 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecall center experiencecase managementdata-entry skillsCRM proficiency

Soft Skills

verbal communicationwritten communicationactive listeninginterpersonal skillsrelationship-buildingattention to detailorganizational skillstime-managementability to multitaskteam collaboration

Certifications

high school diploma