Member Support Specialist

Five Star Solutions

Member Support Specialist responsible for handling calls, texts, and emails for customer support. Ensuring a positive experience by documenting interactions and managing cases effectively.

Posted 6/4/2026full-timeRemote • Tennessee • 🇺🇸 United StatesJunior💰 $14 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

customer servicecall center experiencecase managementdata entrydocumentationissue resolutionmultitaskingattention to detaildata integrityquality assurance

Soft Skills

verbal communicationwritten communicationactive listeninginterpersonal skillsrelationship buildingempathyorganizational skillstime managementindependenceteam collaboration

Tools & Technologies

CRM systemscase management systemscustomer support systemscompany systems

Certifications & Qualifications

high school diploma

Industry Keywords

customer experienceinbound callsoutbound callscompliance requirementsworkflowsservice-level expectations

About the role

Key responsibilities & impact

The Member Support Specialist serves as the first point of contact for members, clients, or customers.
This role is responsible for handling inbound and outbound calls, responding to text messages and emails, managing case work, documenting interactions accurately, and ensuring a positive customer experience.
Create, update, and manage customer cases within company systems.
Document all interactions accurately and completely.
Resolve routine customer issues and inquiries at first contact whenever possible.
Escalate complex issues to the appropriate team when necessary.
Follow established processes, workflows, and compliance requirements.
Maintain accurate records and ensure data integrity.
Monitor open cases and follow up as needed to ensure timely resolution.
Meet quality, productivity, and service-level expectations.
Collaborate with internal teams to resolve customer concerns.
Provide a positive, empathetic, and professional customer experience.

Requirements

What you’ll need

High school diploma or equivalent.
Minimum 1 year of customer service, call center, support, or case management experience preferred.
Strong verbal and written communication skills.
Excellent active listening skills.
Strong interpersonal and relationship-building abilities.
Ability to communicate clearly, professionally, and empathetically.
Strong attention to detail and commitment to accuracy.
Ability to manage multiple tasks and priorities simultaneously.
Strong organizational and time-management skills.
Ability to work independently and as part of a team.
Proficiency with CRM, case management, or customer support systems.
Basic computer and data-entry skills.

Benefits

Comp & perks

Paid Training - typically 1-2 weeks in length from 9:00am-6:00pm Mon-Fri (EST)
Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days