Member Support Specialist

Five Star Solutions

Member Support Specialist handling inbound and outbound customer communications and case management based in Sandy, Utah. Ensuring positive customer experiences with various support channels.

Posted 6/4/2026full-timeRemote • Utah • 🇺🇸 United StatesJunior💰 $14 per hourWebsite

About the role

Key responsibilities & impact

Serve as the first point of contact for members, clients, or customers.
Handle inbound and outbound calls, responding to text messages and emails.
Manage case work, documenting interactions accurately.
Ensure a positive customer experience.
Escalate complex issues to the appropriate team when necessary.
Follow established processes, workflows, and compliance requirements.
Collaborate with internal teams to resolve customer concerns.
Meet quality, productivity, and service-level expectations.

Requirements

What you’ll need

High school diploma or equivalent.
Minimum 1 year of customer service, call center, support, or case management experience preferred.
Strong verbal and written communication skills.
Excellent active listening skills.
Strong interpersonal and relationship-building abilities.
Ability to communicate clearly, professionally, and empathetically.
Strong attention to detail and commitment to accuracy.
Ability to manage multiple tasks and priorities simultaneously.
Strong organizational and time-management skills.
Ability to work independently and as part of a team.
Proficiency with CRM, case management, or customer support systems.
Basic computer and data-entry skills.

Benefits

Comp & perks

Paid Training - typically 1-2 weeks in length from 9:00am-6:00pm Mon-Fri (EST)
Benefit eligible 1st of month after 60 days

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecall center experiencecase managementdata-entry skills

Soft Skills

verbal communicationwritten communicationactive listeninginterpersonal skillsrelationship-buildingattention to detailorganizational skillstime-managementability to work independentlyteam collaboration

Certifications

high school diploma