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Member Support Specialist
Five Star SolutionsMember Support Specialist serving as the first contact for clients, managing inquiries via calls and messages. Ensuring positive experiences through effective communication and case management.
About the role
Key responsibilities & impact- Serve as the first point of contact for members, clients, or customers.
- Handle inbound and outbound calls, responding to text messages and emails.
- Manage case work and document interactions accurately.
- Ensure a positive customer experience.
- Resolve routine customer issues and inquiries at first contact whenever possible.
- Escalate complex issues to the appropriate team when necessary.
- Follow established processes, workflows, and compliance requirements.
- Maintain accurate records and ensure data integrity.
- Monitor open cases and follow up as needed to ensure timely resolution.
- Collaborate with internal teams to resolve customer concerns.
Requirements
What you’ll need- High school diploma or equivalent.
- Minimum 1 year of customer service, call center, support, or case management experience preferred.
- Strong verbal and written communication skills.
- Excellent active listening skills.
- Strong interpersonal and relationship-building abilities.
- Ability to communicate clearly, professionally, and empathetically.
- Strong attention to detail and commitment to accuracy.
- Ability to manage multiple tasks and priorities simultaneously.
- Strong organizational and time-management skills.
- Ability to work independently and as part of a team.
- Proficiency with CRM, case management, or customer support systems.
- Basic computer and data-entry skills.
Benefits
Comp & perks- Paid Training - typically 1-2 weeks in length from 9:00am-6:00pm Mon-Fri (EST)
- Benefit eligible 1st of month after 60 days
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecall center experiencecase managementdata entrydocument managementissue resolutionrecord keepingworkflow managementcompliance adherencemultitasking
Soft Skills
verbal communicationwritten communicationactive listeninginterpersonal skillsrelationship buildingattention to detailorganizational skillstime managementindependenceteam collaboration