Member Support Specialist

Five Star Solutions

Customer Support Specialist at Five Star Solutions serving as the first point of contact for customers. Managing inbound and outbound communications while ensuring a positive customer experience.

Posted 6/4/2026full-timeRemote • Mississippi • 🇺🇸 United StatesJunior💰 $14 per hourWebsite

About the role

Key responsibilities & impact

Serve as the first point of contact for members, clients, or customers.
Handle inbound and outbound calls, respond to text messages and emails.
Manage case work and document interactions accurately.
Ensure a positive customer experience and resolve routine customer issues.
Escalate complex issues to the appropriate team when necessary.
Follow established processes, workflows, and compliance requirements.
Maintain accurate records and ensure data integrity.
Monitor open cases and follow up as needed for timely resolution.
Collaborate with internal teams to resolve customer concerns.

Requirements

What you’ll need

High school diploma or equivalent.
Minimum 1 year of customer service, call center, support, or case management experience preferred.
Strong verbal and written communication skills.
Excellent active listening skills.
Strong interpersonal and relationship-building abilities.
Ability to communicate clearly, professionally, and empathetically.
Strong attention to detail and commitment to accuracy.
Ability to manage multiple tasks and priorities simultaneously.
Strong organizational and time-management skills.
Ability to work independently and as part of a team.
Proficiency with CRM, case management, or customer support systems.
Basic computer and data-entry skills.

Benefits

Comp & perks

Health insurance
Paid Training

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecall center experiencecase managementdata entryCRM systemscustomer support systems

Soft Skills

verbal communicationwritten communicationactive listeninginterpersonal skillsrelationship-buildingattention to detailorganizational skillstime-managementability to work independentlyteam collaboration

Certifications

high school diploma